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研究生: 黃春水
研究生(外文): Hoang Xuan Thuy
論文名稱: Factors Affecting the Satisfaction of Applying the Email System at Vietnam Academy of Science and Technology (VAST)
論文名稱(外文): Factors Affecting the Satisfaction of Applying the Email System at Vietnam Academy of Science and Technology (VAST)
指導教授: Gow Ming Dong
指導教授(外文): Gow Ming Dong
學位類別: 碩士
校院名稱: 樹德科技大學
系所名稱: 資訊管理系碩士班
論文出版年: 2011
畢業學年度: 99
語文別: 英文
論文頁數: 91
中文關鍵詞: Emailinformation systemsystem qualityinformation qualityservice qualityskills to use emailuser satisfaction
外文關鍵詞: Emailinformation systemsystem qualityinformation qualityservice qualityskills to use emailuser satisfaction
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  • 被引用:0
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Email system is the system for manage and provide the services that allows users to easily edit content, send, receive, store messages, file attachments and ensure the security police during the entire exchange information quickly and conveniently.
The aim of this study was to determine the factors affecting the User satisfaction when apply Local email system in the Vietnam Academy of Science and Technology. Research model of this study was developed on the Information System success model of DeLone and McLean with some factors such as: System Quality, Information Quality, Service Quality, Skill to use email and User Satisfaction. Since then, this research will identify successful models can be applied to manage and monitor local email system at Vietnam Academy of Science and Technology to exploit and effectively use this email system serve for the operation and information exchange. Data of the quantitative survey is gathered from managers, experts, scientists, and officers who are high education  with high degree such as: Professor, Associate Professor, PhD, Master of Science from Vietnam Academy of Science and Technology. The Statistical Package for the Social Sciences (SPSS) is used for analyzing the collected data. The thesis will report the findings of a study with issues concerning the effective solutions to apply email system in Vietnam Academy of Science and Technology. In addition, some suggestions for email system improvement and application in other organizations will be also provided.


Abstract  i
Acknowledgements  ii
Table of Contents  iii
List of Tables  vi
List of Figures  vii
Chapter 1 Introduction  1
1.1. Research background  1
1.2. Research Motivation  3
1.3 Research purposes  4
1.4. Terminologies  5
1.4.1. Email system  5
1.4.2. System quality  6
1.4.3. Information Quality  6
1.4.4. Service Quality  6
1.4.5. Skills to use email  7
1.4.6. User satisfactions  7
Chapter 2 Literature Review  8
2.1 Email system management  9
2.2. Email system at VAST  13
2.3. IS Successful models  16
2.3.1 System quality  17
2.3.2. Information quality  19
2.3.3. Service quality  20
2.3.4. Skills to use emails  22
2.3.5. User satisfaction  22
2.4. Measuring constructs in research model  24
2.4.1. Measuring the constructs of IS success  24
2.4.2. Measuring system quality  24
2.4.3. Measuring information quality  25
2.4.4. Measuring service quality  25
2.4.5. Measuring user satisfaction  26
2.5 Relationship between factors using in research model  27
2.5.1. Relationship between system quality and user satisfaction  27
2.5.2. Relationship between information quality and user satisfaction  28
2.5.3. Relationship between service quality and user satisfaction  29
2.5.4. Relationship between skills to use email and user satisfaction  30
Chapter 3 Research Methodology  32
3.1. Research approach  32
3.2. Research framework  33
3.3. Research hypotheses  33
3.4. Research Methods  34
3.4.1. Population and Sampling  34
3.4.2. Data collections  34
3.5. Tool development  35
3.5.1. Reliability analysis  35
3.5.2. Validity analysis  36
3.6. Research process  37
3.7. Assumption  40
Chapter 4 Research results  41
4.1. Descriptive analysis and sample demographic  41
4.2. Use T-test to test factors of research model  43
4.3. Use ANOVA to examine and analysis components  43
4.4. Factor analysis  44
4.5. Correlation between factor in research model  47
4.6. Regression analysis  48
4.6.1. Linear Regression Analysis for testing hypotheses H1  48
4.6.2. Linear Regression Analysis for testing hypotheses H2  49
4.6.3. Linear Regression Analysis for testing hypotheses H3  49
4.6.4. Linear Regression Analysis for testing hypotheses H4  50
4.7. Discussions  51
Chapter 5 Conclusions and Suggestions  53
5.1. Findings  53
5.2. Conclusions  54
5.3. Contributions and implications  56
5.3.1. Contributions  56
5.3.2. Managerial implications and research implications  57
5.4. Research limitations  58
5.5. Future suggestions  60
References  62
Appendix A - English Questionnaires  77
Appendix B - Vietnamese Questionnaires  84
Autobiography  91


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