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研究生: 阮光八海
研究生(外文): Nguyen Quang Tam Hai
論文名稱: Applying ISO 9000 standards on quality management in a construction project: Building the Detergent Production Factory of HASO .JSC - A case study
論文名稱(外文): Applying ISO 9000 standards on quality management in a construction project: Building the Detergent Production Factory of HASO .JSC - A case study
指導教授: Kuo Lun Hsiao
指導教授(外文): Kuo Lun Hsiao
學位類別: 碩士
校院名稱: 樹德科技大學
系所名稱: 資訊管理系碩士班
論文出版年: 2011
畢業學年度: 99
語文別: 英文
論文頁數: 47
中文關鍵詞: Quality ManagementProject ManagementFactory ConstructionISO 9000 Standards.
外文關鍵詞: Quality ManagementProject ManagementFactory ConstructionISO 9000 Standards.
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In recent years, with the high-speed development of Vietnam, especially with the opening to the outside market, Vietnam has many opportunities and many challenges. It is getting more modern technologies from the outside to help us improve a lot in technology, especially in management field. It is also a big challenge when the big companies outside the country are also very excited to participate in the Vietnamese market. It requires Vietnam’s companies must improve to competitiveness, survival and development in the current period. In the industry field, construction industry in Vietnam have long been considered as much more going backward to the other countries in the region as well as in the world. Major projects, whether done on Vietnam, has many advantages in many aspects from Vietnam, but the contractor still proved to be overshadowed by foreign contractors. The main culprit is the technology and project management capability of the foreign contractors proved superior to the contractor in Vietnam. The project management issues, particularly quality management in projects is a big problem because we have just stepped out a long period of the subsidy period. In this period, the market was not open to the outside. It made the market meet difficulty in integration with the advanced management methods in other countries in the region and all over the world. Especially in the early stages of the opening period, the projects implemented in Vietnam did not have a specific management processes to provide effective quality management project. Quality management system ISO 9000 is now available in Vietnam and many companies used to manage quality in the projects they participated. In this study, I apply the ISO 9000 quality management systems in a specific project that I participate. I am responsible for building a quality management system effectively to make this project completed on the quality and progress as expected. The research was conducted through interviews with experts that they had previously responsible to evaluate the application of ISO 9000 standard in this project.

ABSTRACT  i
Acknowledgment  iii
Table of Contents  iv
List of Figures  vi
Chapter 1 Introduction  .1
1.1 Research Background  1
1.2 Research Motivation  3
1.3 Research Purpose  4
1.4 Research Methodology  4
1.5 The chapters in thesis  5
Chapter 2 Literature Review  6
2.1. Overview of project management  6
2.2. Overview of project quality management  7
2.3. Overview of ISO 9000 standards  8
2.4. The current status of quality management of construction project in Vietnam.  10
2.5. Research methods to evaluate the application of ISO 9000 standards on quality management of specific construction projects in Vietnam  11
Chapter 3 Research Methodology  14
3.1. The reference articles  14
3.2. Summary of the articles  15
3.3. Models of quality management according to ISO 9000 standards.  19
3.4. Project quality management model.  20
Chapter 4 Analysis and Result  22
4.1. The content used to ask the experts  22
4.2. 4.2. The obtainment results and the evaluation of the experts about quality management in Vietnam through the projects that they were responsible  22
4.3. Evaluate of the experts on the status of project quality management in Vietnam today  26
4.4. Evaluate of the experts about the application of ISO 9000 standards in quality management of the project with a specific applicable case to the project "Building the Detergent Production Factory of HASO .JSC" on the Thach That-Quoc Oai, Ha noi Industrial Zone  28
4.5. Describe the model applying for this case  36
Chapter 5 Conclusions  40
5.1. The results  40
5.2. The limitations  41
5.3. The new research direction of this thesis  42
References  44
Appendix  46
Autobiography  47


[1]Abeyegoonasekera, B. and Pheng, L.S. (2001). Integrating buildability in ISO 9000 quality management systems: case study of a condominium project, Building and Environment, Vol. 36, pp 299-312.
[2]Arditi, D. and Gunaydin, H. (1997). Total quality management in the construction process, International Journal of Project Management, Vol. 15, pp 235-243.
[3]Bryde, D.J. Abd-Hamid, Z. and Din, S. (2010). ISO 9000 certification and construction project performance: The Malaysian experience, International Journal of Project Management.
[4]Cornick, T.C. (1988). Quality management model for building projects, International Journal of Project Management, Vol. 6, pp 211-216.
[5]Government of Vietnam. (2004). Decree of Government No. 209/2004/NĐ-CP on Quality management of building.
[6]Government of Vietnam. (2009). Decree of Government No. 12/2009/NĐ-CP on project management of investment construction of building.
[7]Hiyassat, M.A.S (2000). Applying the ISO standards to a construction company: a case study, International Journal of Project Management, Vol. 18, pp 275-280.
[8]PMBOK GUIDE (2008). A Guide to the project management body of knowledge, Published by Project Management Institute, Inc.
[9]Serpell, A. (1999). Integrating quality systems in construction projects: the Chilean case, International Journal of Project Management, Vol. 17, pp 317-322.
[10]SHU-TE University (2010). Information Management Syllabus, Pearson Education, Inc. Publishing as Prentice Hall.
[11]Technical Committee ISO / TC 176, Quality management and quality assurance compilation. (2007). National Standard ISO 9000:2007 – Quality management systems  - Fundamentals and vocabulary.
[12]Technical Committee ISO / TC 176, Quality management and quality assurance compilation. (2008). National Standard ISO 9001:2008 – Quality management systems - Requirements.
[13]Turk, A.M. (2006). ISO 9000 in construction: An examination of its application in Turkey, Building and Environment, Vol. 41, pp 501-511.


 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
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