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研究生: 範燈勝
研究生(外文): Pham Dang Thang
論文名稱: An Empirical Study on User Satisfaction of Academic Affairs Management Information System: A Case Study at Dalat University, Vietnam
論文名稱(外文): An Empirical Study on User Satisfaction of Academic Affairs Management Information System: A Case Study at Dalat University, Vietnam
指導教授: To Chang
指導教授(外文): To Chang
學位類別: 碩士
校院名稱: 樹德科技大學
系所名稱: 資訊管理系碩士班
論文出版年: 2011
畢業學年度: 99
語文別: 英文
論文頁數: 56
中文關鍵詞: Information Technology (IT)Information and Communication Technology (ICT)Management Information System (MIS)Learning Management System (LMS)Academic Affairs ManagementIS Success Model.
外文關鍵詞: Information Technology (IT)Information and Communication Technology (ICT)Management Information System (MIS)Learning Management System (LMS)Academic Affairs ManagementIS Success Model.
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This paper presents the result of a studying that explore user satisfaction of using computer applications in education and training management section in Dalat University, the relative information system management with demand for information technology and information and communication technology using in working place daily has an important role for education and management in Vietnam. This study adopts the definition of attitude, intention and satisfaction as the psychological state of the importance and personal relevance that users relate to a given system for academic management. Nine hypotheses were proposed, and nine were supported by users. In both a short-tested factors demand framework and a production function framework of development variables related to DeLone and McLean Information Systems Success Model, we find evidence for complimentarily. User satisfaction to use a system is complementary to institutions and organizations which include broader field responsibilities for academic management term, and more specific-managing firms in academic management affairs.

ABSTRACT  i
Acknowledgments  ii
Table of Contents  iii
List of Tables  vi
List of Figures  vii
Abbreviations  viii
Chapter 1  Introduction  1
1.1 Research Background  1
1.2 The Research Facilities  2
1.3 Research Motive  4
1.4 Research Purpose and Research Questions  5
1.5 Research Approach  6
1.6 Research Procedure  6
Chapter 2 Literature Review  8
2.1 ICT, IT and education management  8
2.2 Background of IT and training management in Vietnam  10
2.3 Theoretical Information System Models  11
2.3.1 Theory of Reasoned Action  11
2.3.2 Theory of Planned Behavior (TPB)  12
2.3.3 Technology Acceptance Model  14
2.3.4 DeLone and McLean IS Success Model  17
2.4 Factors affecting using of technology for education and training management  20
2.4.1 User satisfaction  20
2.4.2 System Reliability  20
2.4.3 Interface Quality  21
2.4.4 System quality  21
Chapter 3 Research Methodology  23
3.1 Research Model  23
3.2 Hypotheses  24
3.3 Measurement of Variables  25
3.4 Data Collection  26
3.5 Research methodology  27
3.5.1 Descriptive Statistics  27
3.5.2 Factor Analysis  27
3.5.3 Reliability Analysis  27
3.5.4 Regression Analysis  27
Chapter 4  Analysis and Results  28
4.1 Sample Description  28
4.2. Reliability Analysis of the Variables  29
4.2.1. System Quality of AAMIS (SQ)  30
4.2.2 Interface Quality of AAMIS (IQ)  30
4.2.3 System Reliability of AAMIS (SR)  31
4.2.4 Attitude toward to use system of AAMIS (ATU)  32
4.2.5 Intention to use system of AAMIS (ITU)  32
4.2.6 User satisfaction of AAMIS (US)  33
4.2.7. Reliability Analysis of all Variables  33
4.3. Descriptive statistics of study variables  34
4.4. Hypothesis testing  35
4.4.1 Linear Regression Analysis for Attitude toward to Use System  35
4.4.2. Linear Regression Analysis for Intention to Use System  36
4.4.3 Linear Regression Analysis for User Satisfaction  37
Chapter 5 Conclusions  39
5.1 Research Findings  39
5.2 Limitation  40
5.3 Future Study  41
5.4 Conclusion  41
References  42
Appendix Questionnaire in English  51


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