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研究生: 何武越
研究生(外文): Ha Vu Viet
論文名稱: Factors Influencing User Satisfaction of Document Management System in Hai Duong Industry and Trade Department
論文名稱(外文): Factors Influencing User Satisfaction of Document Management System in Hai Duong Industry and Trade Department
指導教授: Kuo Lun Hsiao
指導教授(外文): Kuo Lun Hsiao
學位類別: 碩士
校院名稱: 樹德科技大學
系所名稱: 資訊管理系碩士班
論文出版年: 2011
畢業學年度: 99
語文別: 英文
論文頁數: 55
中文關鍵詞: eDocmanelectronic document managementuser satisfactionqualitysystem qualityinformation qualityIS Success Model
外文關鍵詞: eDocmanelectronic document managementuser satisfactionqualitysystem qualityinformation qualityIS Success Model
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  • 被引用:0
  • 點閱:9
  • 評分:*****
  • 下載:3
  • 書目收藏:0
In recent years, there are more and more agencies and enterprises applying computer software into document management. By applying eDocman software into document management, Hai Duong Department of Industry and Trade has contributed to significantly reduce time and costs and increase the quality of working management as well as the ability to share information.
Based on implementation of software in the reality, this study aims to provide the factors affecting the satisfaction of users in the application of this software in Hai Duong Department of Industry and Trade. Research model I applied for this thesis based on the Is Success Model (Delone & Mclean, 1992) with quantitative research methods. The questionnaire will be sent to staff in the Department, data collected will be analyzed by SPSS software. Therefore we will find that how factors influence to satisfaction of users for this software.


ABSTRACT  i
Acknowledgment  ii
Table of Contents  iii
LIST OF TABLES  v
LIST OF FIGURES  vi
LIST OF FIGURES  vi
Chapter 1 Introduction  1
1.1 Research background  1
1.2 Research motivation  3
1.3 Research purpose  4
1.4 Research Procedure  5
Chapter 2 Literature Review  6
2.1 Electronic document management and eDocman software  6
2.2 User Satisfaction  9
2.3 Views on quality  9
2.4 System quality  10
2.5 Information quality  14
2.6 IS Success Model  16
Chapter 3 Research Methodology  19
3.1 Research Framework  19
3.2 Research Hypotheses  20
3.3 Measurement of variables.  20
3.4 Sampling plan.  23
3.5 Research Methodology  24
Chapter 4 Data Analysis and Result  26
4.1 Descriptive Statistics of Sample Demographics  26
4.2 Reliability Analysis  27
4.3 Factor Analyses  27
4.4 Regression Analysis  28
Chapter 5 Conclusion and Suggestion  32
5.1 Research Conclusion  32
5.2 Contributions and implication  33
5.3 Research Limitations  34
5.4 Future Research  35
Reference  36
Appendix A  42


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