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研究生: 陳黃越
研究生(外文): Tran Hoang Viet
論文名稱: Identifying Difficult Factors on Applying Human Resource Management in Microsoft Dynamics AX in VINATABA (Vietnam Tobacco Cooperation)
論文名稱(外文): Identifying Difficult Factors on Applying Human Resource Management in Microsoft Dynamics AX in VINATABA (Vietnam Tobacco Cooperation)
指導教授: Hsing Ya Chang
指導教授(外文): Hsing Ya Chang
學位類別: 碩士
校院名稱: 樹德科技大學
系所名稱: 資訊管理系碩士班
論文出版年: 2011
畢業學年度: 99
語文別: 英文
論文頁數: 84
中文關鍵詞: Human Resource Management SystemsMicrosoft Dynamics AXdifficult factors
外文關鍵詞: Human Resource Management SystemsMicrosoft Dynamics AXdifficult factors
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Since a decade ago, to reinforce the country’s big strategy, “industrialization and modernization”, Vietnamese Government is much expected from ICT because considerable international attention has been given to the role that ICT can play in economic, social and educational change. ICT is high on education, administration and business reform agenda in Viet Nam. Viet Nam Tobacco Corporation (VINATABA) is not an exception in this trend. One of priority objectives of VINATABA’s Development Strategy 2011-2015, vision to 2020 is apply ICT for human resource management reform due to expanding its achievements after 25 years of restructuring and development as General Corporation. In VINATABA’s 2010 Plan, Microsoft Dynamics is suggested to use.
The purpose of this study is identifying difficult factors (policy, planning, budget, service, knowledge and skills of managers and staffs...) on applying Human Resource Management in Microsoft Dynamics AX in VINATABA for an effective use of the suggested software. Document review and qualitative method with in-depth interview and focus group dialogue are combined to complete the three main research tasks:
1/ Overview Government’s vision and strategy relate to ICT integration and VINATABA’s achievements and development strategy as the research rationales.
2/ Define key concepts (HRM, HRMS) and review the benefits of human resource (HR), human resource management (HRM) and human resource management system (HRMS), including competence management to organizations;
3/Conduct interview and organize focus group dialogue to explore difficult factors that can impact to ICT application, as well as the VINATABA’s leaders and managers need to recognize.
Besides “inner or subjective difficulties”, seven major difficult factors (relating to policies, planning, financial investment, IT staffs’ qualification and training, organization system and services, software tool and competence management’s knowledge and skills) are presented as findings from exploratory analysis on data. A significant gap is observed between rhetoric in policy/development strategy guidelines and practice of integration of ICT. Some appropriate recommendations/implications for effective applying the suggested software in VINATABA are given.


Abstract  i
Acknowledgment  iii
Table of Contents  iv
List of Tables  vi
Chapter 1 Introduction  1
1.1 Research Background  1
1.2 Research Motive  20
1.3 Research Purpose  21
1.4 Research Procedure  21
Chapter 2 Literature Review  23
2.1 Human Resource Management  23
2.1.1 Overview of Human Resource Development and Disadvantages in Viet Nam, period 2006-2010  24
2.1.2 Guidelines and Policies of the Government  26
2.2 Human Resource Management System (HRMS)-Advantages  26
2.3 Human Resource Competence  27
2.3.1 Definition of Competency  27
2.3.2 Competency management (or Managing Competences)  28
2.4 Human Resource Management System in Microsoft Dynamics  29
Chapter 3 Research Methodology  33
3.1 Methodology  33
3.1.1 Why choosing qualitative method-some major advantages  33
3.1.2 Some disadvantages of qualitative methods  33
3.2 Research Model  34
3.3 Research Procedure  34
3.4 Data Collection  35
3.4.1 Data Collection method  35
3.4.2 Exploring issues  47
Chapter 4 Data Analysis and Results  49
4.1 Difficult factors of policies and management  51
4.2 Difficult factors of planning and implementation  52
4.3 Difficult factors of financial investment  53
4.4 Difficult factors of IT staffs’ qualification and training, recruitment  53
4.5 Difficult factors of systems and services  53
4.6 Difficult factors of implementing Microsoft Dynamics in VINATABA as a Tool of Managing Information Systems Personnel  54
4.6.1 Difficult factors of data processing  54
4.6.2 Difficult factors of changing manager orientation  55
4.7 Difficult factors of competence management  57
4.8 Difficult factors of IT Infrastructure when applying Microsoft Dynamics AX in Human Resource Management  57
4.8.1 Thwart Identity Theft  57
4.8.2 Disadvantages of a Non-hosted Solution  58
Chapter 5 Conclusions and Implications  61
5.1 The research objectives are obtained seven major difficulties are found from in-depth interview (face-to-face and focus group)  61
5.2 Advantages and Limitations of Research  62
5.3 Implications for VINATABA’s Leaders and Managers  63
5.3.1 Lesson learnt from 112 Project (Computerization in State Administration Reform)  63
5.3.2  Some priorities that need to do  66
5.4 Some suggestions for further study  67
5.5 Reflection  68
References  69
Appendix 1  English Letter of Invitation for answering questionnaire  71
Appendix 2  Vietnamese Letter of Invitation for answering questionnaire  73
Appendix 3 Research Questionnaire  79


1.Kathryn M.Bartol & David C.Martin., 1982. “Managing Information Systems Personnel: A Review of the Literature and Managerial Implications”, 53-67.
2.Kanika Vashishta., 2008. “Competency mapping of front-line staff -A study in relation to the Retail sector”, 24-41.
3. Kay Harman., 2003. PDAS 550 Research in Educational Administration (Lecture notes and Readings). The University of New England (UNE), Armidale, Australia.
4.Leedy P.D., 1993. Practical Research: Planning and Design, 6th edition. Macmillan, NY, 139-144.
5.M A Mamun & A B Mohamad., 2009, Challenges of management requires the development of competencies for various functions of HR in changing business scenario
6.Milind Kotwal., 2006. Model and Method for Competency Mapping and Assessment, 10-12.
7.Nguyen Thai Sinh-Chairman of VINATABA and et. All., 2009. VINATABA-25 years of Building and Development (1985-2010)., 45-103.
8.Raymond A.Noe, John R.Hollenbeck, Barry Gerhart & Patrick M Wright. 2010. Human Resource Management-Gaining a Competitive Advantage, 7th edi . The McGraw-Hill Companies, Inc, preface VI.
9.R.Palan Ph.D., 2003. Competency Management - A Practitioner’s Guide, 23-49.
10.Spencer & Spencer. 1993., Competency Mapping
11.Thomson Business & Professional Publishing., 2005., Human Resource Management Reading Material.


 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
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