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研究生: 阮山海
研究生(外文): Nguyen Son Hai
論文名稱: Identifying Factors Influencing on Effectiveness of School Management Information System (SMIS) - An Example of Upper Secondary Schools in Vietnam
論文名稱(外文): Identifying Factors Influencing on Effectiveness of School Management Information System (SMIS) - An Example of Upper Secondary Schools in Vietnam
指導教授: Tung-I Tsai
指導教授(外文): Tung-I Tsai
學位類別: 碩士
校院名稱: 樹德科技大學
系所名稱: 資訊管理系碩士班
論文出版年: 2011
畢業學年度: 99
語文別: 英文
論文頁數: 46
中文關鍵詞: Vietnam EducationInformation SystemsInformation Systems in SchoolsUser SatisfactionIS Success Model
外文關鍵詞: Vietnam EducationInformation SystemsInformation Systems in SchoolsUser SatisfactionIS Success Model
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  • 點閱:2
  • 評分:*****
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SMIS is one of the most popular software which used in schools, Vietnam. SMIS is produced by MOET via SREM project and funded by European Commission. SMIS has been piloting to 100% upper secondary schools in Vietnam and will be deployed to all primary and lower secondary school as well in coming years.
The main purpose of this study is to research the factors which may be affected to effectiveness of SMIS use in school. Otherwise, the study also recommended to MOET and SMIS producer some useful suggestions for how to upgrade and deploy SMIS software to server schools better in the future. Specifically, this study examines the relationship between Information quality, System quality, Services quality, User satisfaction and Effectiveness of SMIS factors each others. In order to examine proposed research model, the author conducted a survey by delivering and sending email questionnaires to 255 users from 85 upper secondary schools. After eliminating poor quality responses, there was left 233 effective samples.  The results indicated four factors Information quality, System quality and Services quality has positively related to User satisfaction and then User satisfaction has positively related Effectiveness of SMIS use in the schools.


Abstract  i
Acknowledgments  ii
Table of Contents  iii
List of Tables  vi
List of Figures  vii
Abbreviations  viii
Chapter 1 Introduction  1
1.1 Research Background  1
1.2 Research Motive  3
1.3 Research Purposes  4
1.4 Research Procedures  4
Chapter 2 Literature Review  5
2.1 Management in School, Vietnam  5
2.1.1 School Organization  5
2.1.2 Educational Management Activities in School  6
2.2 School Management Information System  7
2.2.1 Management Information System  7
2.2.2 Information Management Software System in School  8
2.3 Information Systems Success Model  9
2.4 Effectiveness of School Management Information System in Vietnam  13
2.4.1 Information Systems Effectiveness  13
2.4.2 User Satisfaction  15
2.4.3 Information Quality  15
2.4.4 System Quality  16
2.4.5 Service Quality  17
Chapter 3 Research Design and Methodology  18
3.1 Research Framework  18
3.2 Research Hypotheses  18
3.3 Operational Measurement for the Research Constructs  20
3.3.1 Information Quality of SMIS  20
3.3.2 System Quality of SMIS  21
3.3.3 Service Quality of SMIS  22
3.3.4 User Satisfaction from SMIS  23
3.3.5 SMIS Effectiveness  24
3.4 Sampling Process  24
3.5 Research Methodology  25
3.5.1 Descriptive Statistics  25
3.5.2 Factor Analysis  25
3.5.3 Reliability Analysis  25
3.5.4 Regression Analysis  26
Chapter 4 Data Analysis and Result  27
4.1 Descriptive Analysis of Sample Demographics  27
4.2 Factor Analysis  29
4.3 Reliability Analysis of the Variables  30
4.3.1 Quality of SMIS System (QOSy)  31
4.3.2 Quality of SMIS Information (QOI)  31
4.3.3 Quality of SMIS Services (QOSe)  32
4.3.4 User Satisfaction of SMIS (US)  33
4.3.5 SMIS Effectiveness (ES)  34
4.3.6 Reliability Analysis of all Variables  34
4.4 Hypothesis Testing  35
4.4.1 Linear Regression Analysis for User Satisfaction  35
4.4.2 Linear Regression Analysis for SMIS Effectiveness  36
Chapter 5 Conclusions and Suggestion  38
5.1 Conclusions  38
5.2 Implications  39
5.3 Limitations  40
References  41
Appendix 1 Research Questionnaire  44


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