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研究生: 陳清明
研究生(外文): Tran Thanh Minh
論文名稱: A Study on the Use of Electronic Document One System in Public Administration Control in Nam Dinh Industry and Trade Affairs, Viet Nam
論文名稱(外文): A Study on the Use of Electronic Document One System in Public Administration Control in Nam Dinh Industry and Trade Affairs, Viet Nam
指導教授: 蕭銘雄
學位類別: 碩士
校院名稱: 樹德科技大學
系所名稱: 資訊管理系碩士班
論文出版年: 100
畢業學年度: 99
語文別: 英文
論文頁數: 58
中文關鍵詞: Edocman systemTAMe-governmentpublic administration controlNam Dinh Industry and Trade
外文關鍵詞: Edocman systemTAMe-governmentpublic administration controlNam Dinh Industry and Trade
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Nowadays, one of the major barriers to implementing for ICT, e-government, and e-business of public administration and management was citizen services utilities and public services accessed to update content and public document online. Electronic document management system (eDocman system) tools are now rapidly becoming available via the World Wide Web, the electronic delivery mechanism of choice for most academic libraries and public service documents. The Electronic Document Management One (eDocman)  is the facilitated solution for online public administrative document registrations in the provincial gateways on applying Viet Nam e-government utilities, the eDocman  enable automatic document scanning, recognition, storage, archiving, retrieval and delivery of all your business documents. In information systems research, several theoretical models have been proposed through the years to explain and predict the acceptance of a technology. This thesis uses Technology Acceptance Model (TAM) to examine the actual use of electronic document management system in one-stop administrative control at Nam Dinh province Department of Industry and Trade has a significant meaning to effectiveness of state administration. Nevertheless, this effectiveness depends on the intention to use the system of the users (i.e. administrators, organizations and individuals). Therefore, this study is to examine to what extend the actual usage of the user towards eDocman system. Developing and testing hypotheses by using survey data from 211 officers, using eDocman system come from in Nam Dinh Industry and Trade Affairs and officers of other related affairs in Nam dinh, Vietnam. This study employed SPSS 17.0 to analyze the collected data to test the relationships among factors and all items require seven-point Likert-scale. The results indicate the positive relationships among Perceived Usefulness, Perceived Ease of Use, Behavioral Intention to use and Usage of eDocman system.

Nowadays, one of the major barriers to implementing for ICT, e-government, and e-business of public administration and management was citizen services utilities and public services accessed to update content and public document online. Electronic document management system (eDocman system) tools are now rapidly becoming available via the World Wide Web, the electronic delivery mechanism of choice for most academic libraries and public service documents. The Electronic Document Management One (eDocman)  is the facilitated solution for online public administrative document registrations in the provincial gateways on applying Viet Nam e-government utilities, the eDocman  enable automatic document scanning, recognition, storage, archiving, retrieval and delivery of all your business documents. In information systems research, several theoretical models have been proposed through the years to explain and predict the acceptance of a technology. This thesis uses Technology Acceptance Model (TAM) to examine the actual use of electronic document management system in one-stop administrative control at Nam Dinh province Department of Industry and Trade has a significant meaning to effectiveness of state administration. Nevertheless, this effectiveness depends on the intention to use the system of the users (i.e. administrators, organizations and individuals). Therefore, this study is to examine to what extend the actual usage of the user towards eDocman system. Developing and testing hypotheses by using survey data from 211 officers, using eDocman system come from in Nam Dinh Industry and Trade Affairs and officers of other related affairs in Nam dinh, Vietnam. This study employed SPSS 17.0 to analyze the collected data to test the relationships among factors and all items require seven-point Likert-scale. The results indicate the positive relationships among Perceived Usefulness, Perceived Ease of Use, Behavioral Intention to use and Usage of eDocman system.

ABSTRACT  i
Acknowledgments  iii
Table of Contents  v
List of Tables  vii
List of Figures  viii
Chapter 1 Introduction  1
1.1. Research Background  1
1.2. The Research Environment and Facilities  2
1.3. Research Motive  2
1.4. Research Purposes  3
1.5. Research Procedure  4
Chapter 2 Literature Review  6
2.1. E-government  6
2.2. eDocman System  7
2.2.1 eDocman version  7
2.2.2 Technology background eDOCman  8
2.2.3 The benefits of eDOCman  9
2.2.4 The basic features  10
2.3. The Technology Acceptance Model (TAM).  13
2.3.1 Model development  15
2.3.2 Research in context  24
Chapter 3 Research Methodology  26
3.1. Research Model  26
3.2. Research Hypotheses  27
3.3. Data Collection  28
3.4. Measurement of Variables  30
Chapter 4 Data Analysis and Results  32
4.1. Descriptive Analysis of Sample Demographics  32
4.2. Reliability Analysis of the Major Variables  34
4.3. Factor Analysis  35
4.4. Regression Analysis  37
4.4.1 Linear regression analysis for consumer behavioral intention  37
4.4.2 Linear regression analysis for consumer’s usage  38
Chapter 5 Research Conclusions  40
5.1. Research Findings  40
5.2. Research Implications  41
5.3. Limitation  41
5.4. Further Study  43
REFERENCES  44
Appendix 1: Research Questionnaire in English  50
Appendix 2: Research Questionnaire in Vietnamese  54

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