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研究生: 阮氏蘭
研究生(外文): Nguyen Thi Lan
論文名稱: Factors that Contributing to the Success of DACUM Process Implementation in Technical Vocational School of Post Telecommunication and Informatics, Vietnam
論文名稱(外文): Factors that Contributing to the Success of DACUM Process Implementation in Technical Vocational School of Post Telecommunication and Informatics, Vietnam
指導教授: 溫嘉榮
學位類別: 碩士
校院名稱: 樹德科技大學
系所名稱: 資訊管理系碩士班
論文出版年: 100
畢業學年度: 99
語文別: 英文
論文頁數: 86
中文關鍵詞: DACUMIS success modelsystem qualityinformation qualityintention to useDACUM trainingnet benefit
外文關鍵詞: DACUMIS success modelsystem qualityinformation qualityintention to useDACUM trainingnet benefit
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  • 評分:*****
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Vocational training in Vietnam in general, and Technical Vocational School of Post Telecommunication and Informatics in particular now does not meet the labor needs of the market. It is said that to meet the industrialization process, there are changes required, especially changes in building training programs. DACUM is a development training program has many advantages and has been applied in many field in the world and in Viet Nam as well.
In 2007, Group Posts and Telecommunications of Viet Nam started building programs training basing on DACUM method in Technical Vocational School of Post Telecommunication and Informatics, and in 2009 began training as DACUM.
The main objective of this study as follows:
Study the factors affecting the benefits of using DACUM in Technical Vocational school of Post Telecommunication and Informatics in Vietnam
This study focuses on resolving the following questions: (1) To examine how system quality, information quality, and training influence users’ intention to use DACUM method in technical vocational training. (2) To explore how intention to use DACUM influence net benefit.
DeLone and McLean IS Success Model is used as a theoretical background of the study, and quantitative method is used to validate the proposed model. A survey was conducted and questionnaires were sent to teachers, trainers and administrators in Technical Vocational School of Post Telecommunication and Informatics at Vietnam. Software SPSS Package was used to analyze collected data.
The results provide evidence that factors including system quality, information quality, and DACUM training have contribution to the success of the implementation process at the Technical Vocational School of Post Telecommunication and Informatics, Vietnam.

Vocational training in Vietnam in general, and Technical Vocational School of Post Telecommunication and Informatics in particular now does not meet the labor needs of the market. It is said that to meet the industrialization process, there are changes required, especially changes in building training programs. DACUM is a development training program has many advantages and has been applied in many field in the world and in Viet Nam as well.
In 2007, Group Posts and Telecommunications of Viet Nam started building programs training basing on DACUM method in Technical Vocational School of Post Telecommunication and Informatics, and in 2009 began training as DACUM.
The main objective of this study as follows:
Study the factors affecting the benefits of using DACUM in Technical Vocational school of Post Telecommunication and Informatics in Vietnam
This study focuses on resolving the following questions: (1) To examine how system quality, information quality, and training influence users’ intention to use DACUM method in technical vocational training. (2) To explore how intention to use DACUM influence net benefit.
DeLone and McLean IS Success Model is used as a theoretical background of the study, and quantitative method is used to validate the proposed model. A survey was conducted and questionnaires were sent to teachers, trainers and administrators in Technical Vocational School of Post Telecommunication and Informatics at Vietnam. Software SPSS Package was used to analyze collected data.
The results provide evidence that factors including system quality, information quality, and DACUM training have contribution to the success of the implementation process at the Technical Vocational School of Post Telecommunication and Informatics, Vietnam.

ABSTRACT  i
Acknowledgments  iii
Table of Contents  iv
List of Tables  vi
List of Figures  vii
Chapter 1 Introduction  0
1.1. Background of the Study  0
1.2. Importance of the Study  1
1.3. Research Motive  4
1.4. Research Purposes  5
1.5. Research Questions  6
Chapter 2 Literature Review  7
2.1. DACUM  7
2.1.1. DACUM Overview  7
2.1.2. Benefits of the DACUM Method  16
2.1.3. The Implementation of DACUM  17
2.2. The DeLone and McLean IS Success Model  20
2.2.1. The Original DeLone and McLean IS Success Model  20
2.2.2. The DeLone and McLean Model of IS Success – A Ten-year Updated  22
2.3. The Success of DACUM Method – Validation of IS Success Model  25
2.3.1. System Quality  25
2.3.2. Information Quality  26
2.3.3. Intention to Use  27
2.3.4. Net Benefits  28
2.4. DACUM Method Training  28
Chapter 3 Research Methodology  34
3.1. Research Design and Framework  34
3.2. Research Hypotheses  35
3.3. Variable Definitions and Measures  36
3.3.1. System quality  36
3.3.2. Information Quality  37
3.3.3. DACUM Training  38
3.3.4. Intention to Use  39
3.3.5. Net Benefit  40
3.4. Sample or Subjects  41
3.5. Research Structure  42
3.6. Tool Development (Pilot Test)  43
3.7. Data Analysis  44
3.7.1. Descriptive Statistics  44
3.7.2. Factor Analysis  44
3.7.3. Reliability Analysis of the Major Variables  44
3.7.4. Correlation Analysis  47
3.7.5. Regression Analysis  47
Chapter 4 Data Analysis and Results  48
4.1. Descriptive Analysis of Sample Demographics  48
4.2. Factor Analysis  49
4.3. Pearson’s Correlation Analysis  53
4.4. Regression Analysis  55
4.4.1. Linear Regression Analysis for Intention to use DACUM  55
4.4.2. Linear Regression Analysis for Net Benefit  56
Chapter 5 Conclusions  60
5.1. Conclusions  60
5.2. Organizational Implications  61
5.3. Limitations  62
5.4. Suggestions for the Further Study  63
References  64
Appendix 1: Research Questionnaire  71

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