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研究生: 阮進揚
研究生(外文): Nguyen Tien Duong
論文名稱: The impact of technology solution on E-learning performance at Vietnam universities
論文名稱(外文): The impact of technology solution on E-learning performance at Vietnam universities
指導教授: 溫嘉榮
學位類別: 碩士
校院名稱: 樹德科技大學
系所名稱: 資訊管理系碩士班
論文出版年: 100
畢業學年度: 99
語文別: 英文
論文頁數: 166
中文關鍵詞: E-learningtechnology acceptance modelinformation system success modelsystem qualityinformation qualityservice qualityreadiness for e-learningsystem useUser satisfactionnet benefit
外文關鍵詞: E-learningtechnology acceptance modelinformation system success modelsystem qualityinformation qualityservice qualityreadiness for e-learningsystem useUser satisfactionnet benefit
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  • 點閱:8
  • 評分:*****
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E-learning is considered inevitable development of technology training, is considered as a revolution in education of the 21st century. E-learning has many advantages over traditional learning such as training anytime, anywhere, saving travel costs, saving costs of building units, responsible a lot of levels, subjects and studying demands, evaluating learning outcomes accurately and optimizing the quality of teaching and learning. E-learning has become an important part of the education agenda in the last decade. Although E-learning has been known as a new learning and teaching method in Vietnam, it proves its productivity, efficiency in training and education in the country.
The main purpose of study is to determine the impact of technology solutions on E-learning performance at Vietnam higher education with three objectives: (1) to build new research model based on  IS success model and TAM model for apply e-learning system in Vietnam higher education; (2) to identify important factors, which contribute to gain success of research model of E-learning applied in Vietnam higher education; and (3) to examine how Vietnamese users are willing to accept E-learning in the context of Vietnam higher education. This study will base on e-learning technology models (hardware, software, infrastructure technology) for the analysis. Data of the quantitative survey is gathered from managers, IT experts, teachers and students from Hung Yen university of Technology and Education with e-learning system for training IT and pedagogy classes. The Statistical Package for the Social Sciences (SPSS) is used for analyzing the collected data. The thesis will report the findings of a study with issues concerning the technology solutions on E-learning performance at Vietnam universities. In addition, some suggestions for E-learning improvement and application in Vietnam higher education will be also provided.

E-learning is considered inevitable development of technology training, is considered as a revolution in education of the 21st century. E-learning has many advantages over traditional learning such as training anytime, anywhere, saving travel costs, saving costs of building units, responsible a lot of levels, subjects and studying demands, evaluating learning outcomes accurately and optimizing the quality of teaching and learning. E-learning has become an important part of the education agenda in the last decade. Although E-learning has been known as a new learning and teaching method in Vietnam, it proves its productivity, efficiency in training and education in the country.
The main purpose of study is to determine the impact of technology solutions on E-learning performance at Vietnam higher education with three objectives: (1) to build new research model based on  IS success model and TAM model for apply e-learning system in Vietnam higher education; (2) to identify important factors, which contribute to gain success of research model of E-learning applied in Vietnam higher education; and (3) to examine how Vietnamese users are willing to accept E-learning in the context of Vietnam higher education. This study will base on e-learning technology models (hardware, software, infrastructure technology) for the analysis. Data of the quantitative survey is gathered from managers, IT experts, teachers and students from Hung Yen university of Technology and Education with e-learning system for training IT and pedagogy classes. The Statistical Package for the Social Sciences (SPSS) is used for analyzing the collected data. The thesis will report the findings of a study with issues concerning the technology solutions on E-learning performance at Vietnam universities. In addition, some suggestions for E-learning improvement and application in Vietnam higher education will be also provided.

Abstract  i
Acknowledgements  ii
Table of contents  iii
List of Tables  vii
List of Figures  viii
Chapter 1 Introduction  10
1.1. Research background  10
1.2. Research motivation  13
1.3 Research purpose and research questions  14
1.4 Research limitations  15
1.5 Delimitation  17
1.6. Assumptions  17
1.7. Terminology  18
1.7.1. E-learning  18
1.7.2. Information quality  18
1.7.3. System quality  19
1.7.4. Service quality  19
1.7.5. E-learning readiness  20
1.7.6. System usage  20
1.7.7. User satisfaction  21
1.7.8. Net benefit  21
Chapter 2 Literature Review  22
2.1 Fundamental of e-learning  22
2.1.1. E-learning in developing countries  24
2.1.2. E-learning in Asia  25
2.1.3. Critical factors in E-learning environment  26
2.2. Technology features of e-learning  28
2.3. E-learning in Vietnam  30
2.4. Reasons to set up an e-learning system at Vietnam universities  34
2.5. Information System (IS) success model  35
2.6. E-learning success model  36
2.6.1. E-learning as service  36
2.6.2. E-learning using IS success model  37
2.7. Literature of factors in research model  40
2.7.1. Information system success model  40
2.7.2. Information quality  40
2.7.3. System quality  42
2.7.4. Service quality  43
2.7.5. E-learning readiness  43
2.7.6. System usage  44
2.7.7. User satisfaction  45
2.7.8. Net benefit (benefit of learning)  45
Chapter 3 Research Methodology  46
3.1. Research approach  46
3.2. Research design and framework  47
3.3. Research hypotheses  48
3.4. Research procedure  50
3.5. Relationship between research factors and operation measurement for research construct  52
3.5.1. Relationship between system quality and system use and measurement of system quality, system use  52
3.5.2. Relationship between system quality and user satisfaction and measurement of system quality and user satisfaction  53
3.5.3. Relationship between information quality and system use and measurement of information quality, system use  53
3.5.4. Relationship between information quality and user satisfaction and measurement of information quality, user satisfaction  54
3.5.5. Relationship between service quality and system use and measurement of service quality, system use  55
3.5.6. Relationship between service quality and user satisfaction and measurement of service quality, user satisfaction.  56
3.5.7. Relationship between E-learning readiness and system use and measurement of E-learning readiness, system use  57
3.5.8. Relationship between E-learning readiness and user satisfaction and measurement of e-learning readiness, user satisfaction  57
3.5.9. Relationship between system uses and user satisfactions and measurement of system use, user satisfaction.  58
3.5.10. Relationship between user satisfaction and system use, measurement of user satisfaction, system use.  58
3.5.11. Relationship between system use and net benefit  59
3.5.12. Relationship between user satisfaction and net benefit  59
3.6. Tool development  59
3.6.1. Question design  60
3.6.2. Reliability analysis  61
3.6.3. Validity analysis  65
3.7. Data analysis  67
3.7.1. Descriptive statistics  67
3.7.2. Inferential statistics  68
Chapter 4 Research Results  72
4.1. Descriptive statistics  72
4.2. T-test and ANOVA analysis  74
4.2.1. T-Test  74
4.2.2. ANOVA Test  75
4.3. Correlation analysis  91
4.4. Hierarchical multiple regression analysis  92
4.4.1. Linear regression analysis  92
4.4.2. Hierarchical multiple regressions analysis  99
4.5. Factor analysis  103
4.6. Structure equation model -SEM  109
4.7. Research finding  110
4.8. Discussions  113
Chapter 5 Conclusions and Suggestions  115
5.1. Conclusions  115
5.2. Contribution and organization implications  116
5.2.1. Contribution  116
5.2.2. Organization implications  117
5.3. Suggestions  118
5.4. Future Research suggestions  119
References  121
Appendix A – English questionnaires  148
Appendix B – Vietnamese questionnaires  154

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