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研究生: 阮氏青草
研究生(外文): Nguyen Thi Thanh Thao
論文名稱: An Empirical Study on the Factors Affecting Improving Human Resource Quality in Ha Long College of Art Culture and Tourism
論文名稱(外文): An Empirical Study on the Factors Affecting Improving Human Resource Quality in Ha Long College of Art Culture and Tourism
指導教授: 唐國銘
學位類別: 碩士
校院名稱: 樹德科技大學
系所名稱: 資訊管理系碩士班
論文出版年: 99
畢業學年度: 99
語文別: 英文
論文頁數: 83
中文關鍵詞: human resources managementHR recruitmentHR training and developmentworking environmentinformation sharingorganizational culturehuman resource performanceand organization benefit
外文關鍵詞: human resources managementHR recruitmentHR training and developmentworking environmentinformation sharingorganizational culturehuman resource performanceand organization benefit
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Human resource plays as a central role in establishing the organization and help the organization survive and develop in the market. Importance of Human resource in the organization comes from the important role of human. People are components should be organized, operated and decided to organize the defeat of the organization. Manpower is one of the indispensable resources of the organization should human resource management is an important field of management in all organizations. On the other hand, management of resources will not be effective if the organization is not well managed human resources, because to manage all activities are performed by humans.
In education, particularly in schools, human resource management is the management team of teachers, employees and staff, especially teachers because teachers are critical force, the decision to the training quality of the school.
This research carried out solutions to attract human resources for teaching high quality at the school, plans and fostering professional for teachers of Ha Long College of Art Culture and Tourism to improve the human resource quality responsible functions and tasks of the college in training qualified human resources and capacity suitable with the requirements of economic - society developed in Vietnam.
This study has identified a model including the factors determining the success of the process management of human resources quality in Ha Long College of Art Culture and Tourism. Through research results, author has convinced the college board of manager to apply this model to study recruitment strategies, training and human resource use in the college develop orientation to 2020 with target training and effective use of management staff, faculty and staff of various departments in the college, contributing to supply training service with high quality human resources for the labor market.

Human resource plays as a central role in establishing the organization and help the organization survive and develop in the market. Importance of Human resource in the organization comes from the important role of human. People are components should be organized, operated and decided to organize the defeat of the organization. Manpower is one of the indispensable resources of the organization should human resource management is an important field of management in all organizations. On the other hand, management of resources will not be effective if the organization is not well managed human resources, because to manage all activities are performed by humans.
In education, particularly in schools, human resource management is the management team of teachers, employees and staff, especially teachers because teachers are critical force, the decision to the training quality of the school.
This research carried out solutions to attract human resources for teaching high quality at the school, plans and fostering professional for teachers of Ha Long College of Art Culture and Tourism to improve the human resource quality responsible functions and tasks of the college in training qualified human resources and capacity suitable with the requirements of economic - society developed in Vietnam.
This study has identified a model including the factors determining the success of the process management of human resources quality in Ha Long College of Art Culture and Tourism. Through research results, author has convinced the college board of manager to apply this model to study recruitment strategies, training and human resource use in the college develop orientation to 2020 with target training and effective use of management staff, faculty and staff of various departments in the college, contributing to supply training service with high quality human resources for the labor market.

Abstract  i
Acknowledgments  ii
Table of Contents  iii
List of Tables  v
List of Figures  vi
Chapter 1 Introduction  1
1.1. Research background  1
1.1.1. Human resource concepts  1
1.1.2. Education development strategy period 2009 – 2020 of Vietnam MOET  3
1.1.3. Situation of Ha Long College of Art Culture and Tourism  6
1.2. Research motivation  9
1.3. Research purpose  10
1.4. Research Procedure  11
Chapter 2 Literature review  12
2.1. History of Human Resource Management  12
2.2. Human Resource Management  12
2.3. Human Resource Management process  15
2.4. Human Resources Management functions  16
2.5. Human resource quality and affect of HR to factors in research model  19
2.6. Literature of human resource factors using in research model  21
2.6.1. Recruitment  21
2.6.2. Training and Development  22
2.6.3. Working condition (work environment)  23
2.6.4. Information sharing  24
2.6.5. Organization culture  25
2.6.6. Human resource performance  26
2.6.7. Organization effectiveness and efficiency (benefit)  28
2.7. Relationship between factors in research model  28
2.7.1. Relationship between HR recruitment and HR performance  28
2.7.2. Relationship between HR training, development and HR performance  29
2.7.3. Relationship between working environment and HR performance  30
2.7.4. Relationship between information sharing and HR performance  30
2.7.5. Relationship between Organization culture and HR performance  31
2.7.6. Relationship between HR performance and Organization effectiveness  32
2.7.7. Relationship between organization culture and Organization effectiveness  33
Chapter 3 Research Methodology  35
3.1. Research framework  35
3.2. Research hypotheses  36
3.3. Development tool  37
3.3.1. Design questionnaires  37
3.3.2. Reliability and validity  37
3.4. Pilot study  38
3.5. Research Procedure  38
Chapter 4 Research analysis  40
4.1. Descriptive analysis and sample demographic  40
4.2. Factor analysis  41
4.3. Correlation  43
4.4. Regression analysis  44
4.4.1. Linear Regression Analysis for Testing H1  44
4.4.2. Linear Regression Analysis for Testing H2  45
4.4.3. Linear Regression Analysis for Testing H3  46
4.4.4. Linear Regression Analysis for Testing H4  47
4.4.5. Linear Regression Analysis for Testing H5  48
4.4.6. Linear Regression Analysis for Testing H6  49
4.4.7. Linear Regression Analysis for Testing H7  50
4.5. ANOVA Test  51
4.6. T-Test  52
Chapter 5 Conclusion and Suggestion  54
5.1. Conclusion  54
5.2. Contribution  55
5.3. Managerial Implications  56
5.4. Research limitations  57
5.5. Future Research suggestions  57
REFERENCES  59
APPENDIX  67

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