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研究生: 阮友黃壽
研究生(外文): Nguyen Huu Hoang Tho
論文名稱: ERP Implementation Success in Vietnam: A Revised Application of Information System Success Model
論文名稱(外文): ERP Implementation Success in Vietnam: A Revised Application of Information System Success Model
指導教授: 蕭銘雄
學位類別: 碩士
校院名稱: 樹德科技大學
系所名稱: 資訊管理系碩士班
論文出版年: 99
畢業學年度: 99
語文別: 英文
論文頁數: 86
中文關鍵詞: A Revised IS success modelERP successERP system qualityERP information qualityERP trainingattitude towards usebehavioral intention to useVietnam enterprise benefit
外文關鍵詞: A Revised IS success modelERP successERP system qualityERP information qualityERP trainingattitude towards usebehavioral intention to useVietnam enterprise benefit
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ERP implementation success at Vietnam has not gotten many good result yet. Between ERP implementation and enterprise benefit at Vietnam need a connection. The aim of thesis identifies the main factors in the implementation of ERP systems success in Vietnam. With the aim, research is use a Revised IS Success Model to identify what factors affect ERP success at Vietnam. The survey yielded 150 responses, among them, 117 were complete and valid. The study provides evidence that the factors (ERP system quality, ERP information quality, ERP training) can be used to predict attitude towards use, factor (attitude towards use) can explain behavioral intention to use adequately and behavioral intention to use can explain net benefit.

ERP implementation success at Vietnam has not gotten many good result yet. Between ERP implementation and enterprise benefit at Vietnam need a connection. The aim of thesis identifies the main factors in the implementation of ERP systems success in Vietnam. With the aim, research is use a Revised IS Success Model to identify what factors affect ERP success at Vietnam. The survey yielded 150 responses, among them, 117 were complete and valid. The study provides evidence that the factors (ERP system quality, ERP information quality, ERP training) can be used to predict attitude towards use, factor (attitude towards use) can explain behavioral intention to use adequately and behavioral intention to use can explain net benefit.

Abstract  i
Acknowledgments  ii
Table of Contents  iii
List of Tables  vii
List of Figures  viii
Chapter 1 Introduction  1
1.1.  Research Background  1
1.2.  Research Motive  4
1.3.  Research Purpose  5
1.4.  Research Procedure  6
Chapter 2 Literature Review  8
2.1.  ERP History  8
2.2.  Enterprise Benefit from ERP  9
2.2.1.  Productivity  10
2.2.2.  Opportunity and Advantage  10
2.2.3.  Benefit from ERP at Vietnam  11
2.3.  ERP Success  12
2.3.1.  Measurement of ERP Success Implementation  13
2.3.2.  ERP Success Criterion Have Been Defined by Many Authors:  13
2.4.  The History of The D&M IS Success Model  15
2.4.1.  The Original D&M Model  15
2.4.2.  D&M 10-Year Update  17
2.5.  Validation and Acceptance of IS Success Model  19
2.6.  ERP Training  23
2.6.1.  Benefit of Training  24
2.6.2.  Training Strategies  27
Chapter 3 Research Design and Methodology  32
3.1.  Research Model  32
3.1.1.  Characteristics of Vietnam  32
3.1.2.  Research Model - A Revised IS Success Model  33
3.2.  Research Hypotheses  34
3.3.  Measurement of Variables  35
3.4.  Data Collection  37
3.4.1.  Measurement Scale  38
3.4.2.  Sampling Method: Random Sampling  38
3.4.3.  Final ERP Success Model  38
3.5.  Data Analysis  38
3.5.1.  Partial Least Squares  38
3.5.2.  Measurement Model  40
Chapter 4 Data Analysis and Result  43
4.1.  Sample Description  43
4.2.  Measurement Model  45
4.2.1  Convergent Validity  45
4.2.1.1  Item Loadings  45
4.2.1.2  Internal Composite Reliability  47
4.2.1.3  Average Variance Extracted  48
4.2.1.4  Cronbach Alpha Coefficient  48
4.2.1.5  T-values on Outer Loadings  49
4.2.2  Discriminant Validity  50
4.3.  Structural Model Evaluation  53
4.3.1  Variance Explained  54
4.3.2  Assessment of Path Coefficients  55
4.3.3  Hypotheses  56
4.4.  Discussions about The Result of Thesis  56
Chapter 5 Conclusion  59
5.1.  Finding and Contribution  59
5.2.  Limitation  60
5.3.  Future  60
5.4.  Conclusion  61
References  62
Appendix 2  71
Autobiography  74

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