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研究生: 吳氏秋平
研究生(外文): Ngo Thi Thu Binh
論文名稱: Organizational Change Management in Non-Governmental Organization (Plan International Vietnam)
論文名稱(外文): Organizational Change Management in Non-Governmental Organization (Plan International Vietnam)
指導教授: 張興亞
學位類別: 碩士
校院名稱: 樹德科技大學
系所名稱: 資訊管理系碩士班
論文出版年: 2011
畢業學年度: 99
語文別: 英文
論文頁數: 83
外文關鍵詞: Nghia Hung Post OfficeSatisfactionMaslow
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  • 點閱:15
  • 評分:*****
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This thesis analyzes the organizational change management in non-governmental Organization (NGOs) applying into the case study of Plan International Vietnam.
It was performed with three main goals in mind. The first goal is to give out a systematical approach and test organizational change management theory; The second goal aims to apply this theory into a practical case of Plan International Vietnam to find out the best recommendation, which will help Plan International Vietnam managers in all level have a guide on how to manage change effectively for a success transition period; And the third goal tries to detect some theoretical issue of organizational change management, which can apply in NGOs in specific environment of Vietnam.
A detail schedule and method that was used to prepare for doing the research in Plan International Vietnam was set-up. For collecting information, there are 20 interviews dividing into two groups with two different approaches were conducted within Plan International Vietnam: manager group with individual interview approach and staff group with focus-group interview approach. The findings of the thesis showed that internal communication was the most important factor effecting to all operational and issue of Plan International Vietnam in the transition process. Force for an open communication between Plan International Vietnam departments, staffs, and staffs to managers will be the cornerstones of other activities. The thesis also proposed the need for solving the issue of capacity building for both Plan International Vietnam managers and staffs, preparing the readiness for a new environment, new strategy and new task toward Plan International Vietnam vision and mission. The last recommendation is proposed that a review of the current Plan International Vietnam structure should be conducted which will help a better internal communication and management.
Finally, author hope that proposed findings and recommendations of the thesis would be implemented for a better future of Plan International Vietnam.

This thesis analyzes the organizational change management in non-governmental Organization (NGOs) applying into the case study of Plan International Vietnam.
It was performed with three main goals in mind. The first goal is to give out a systematical approach and test organizational change management theory; The second goal aims to apply this theory into a practical case of Plan International Vietnam to find out the best recommendation, which will help Plan International Vietnam managers in all level have a guide on how to manage change effectively for a success transition period; And the third goal tries to detect some theoretical issue of organizational change management, which can apply in NGOs in specific environment of Vietnam.
A detail schedule and method that was used to prepare for doing the research in Plan International Vietnam was set-up. For collecting information, there are 20 interviews dividing into two groups with two different approaches were conducted within Plan International Vietnam: manager group with individual interview approach and staff group with focus-group interview approach. The findings of the thesis showed that internal communication was the most important factor effecting to all operational and issue of Plan International Vietnam in the transition process. Force for an open communication between Plan International Vietnam departments, staffs, and staffs to managers will be the cornerstones of other activities. The thesis also proposed the need for solving the issue of capacity building for both Plan International Vietnam managers and staffs, preparing the readiness for a new environment, new strategy and new task toward Plan International Vietnam vision and mission. The last recommendation is proposed that a review of the current Plan International Vietnam structure should be conducted which will help a better internal communication and management.
Finally, author hope that proposed findings and recommendations of the thesis would be implemented for a better future of Plan International Vietnam.

Abstract  i
Acknowledgments  ii
Table of Contents  iii
List of Figures  v
Abbreviations and Acronyms  vii
Chapter 1 Introduction  1
1.1. Research background  1
1.2. Purpose  2
1.3. Research methodology  2
1.4. Outline  6
Chapter 2 Literature Review  8
2.1. Fundamentals of Organizational Change  8
2.2. Prior Research on NGOs  15
2.3. Traditional Management of Organizational Change  19
Chapter 3 Case Study of Plan International Vietnam  26
3.1. Introduction  26
3.2. Case Study Method  30
3.3. Why They Should Change  34
3.4. Change Process in Plan International Vietnam  39
3.5. Results of Change process  40
3.6. Remains Finding  46
Chapter 4 Recommendations  55
4.1. Strengthening Internal Communication - Foster Open Communication  55
4.2. Building Capacity  57
4.3. Restructuring the Plan International Vietnam  62
Chapter 5 Conclusions and Suggestions  64
5.1. Conclusions  64
5.2. Contribution and Organization Implications  64
5.3. Future research suggestions  65
References  66
Appendix A  68
Appendix B  71
Appendix C  72
Appendix D  73


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[19]Yin, R.K., (1994). Case study research: design and methods, 2nd Edition. Thousand Oaks, CA: Sage.

 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
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