• 藍色版面
  • 綠色版面
  • 橘色版面
  • 粉紅色版面
  • 棕色版面
帳號:guest(120.119.126.29)          離開系統
字體大小: 字級放大   字級縮小   預設字形  

詳目顯示

研究生: 潘國孝
研究生(外文): Quoc Hieu Phan
論文名稱: AnEmpiricalStudyonFactorsAffectingKnowledgeSharingBehavior:PerceivedEconomicIncentives,PerceivedReciprocalBenefitsandPerceivedSelf-WorthEnhancement
論文名稱(外文): An Empirical Study on Factors Affecting Knowledge Sharing Behavior: Perceived Economic Incentives, Perceived Reciprocal Benefits and Perceived Self-Worth Enhancement
指導教授: 唐國銘
學位類別: 碩士
校院名稱: 樹德科技大學
系所名稱: 資訊管理系碩士班
論文出版年: 99
畢業學年度: 98
語文別: 英文
論文頁數: 68
中文關鍵詞: Knowledge Sharing BehaviorPerceived Economic IncentivesPerceived Reciprocal BenefitsPerceived Self-Worth EnhancementAttitudes Toward Knowledge Sharing
外文關鍵詞: Knowledge Sharing BehaviorPerceived Economic IncentivesPerceived Reciprocal BenefitsPerceived Self-Worth EnhancementAttitudes Toward Knowledge Sharing
相關次數:
  • 被引用:0
  • 點閱:18
  • 評分:*****
  • 下載:0
  • 書目收藏:0
Knowledge is considered a valuable property or a sustainable source for organizations to gain competitive advantages. Therefore, knowledge sharing plays a crucial part in the organization’s survival and development. Recently, there has been a growing interest in exploring the factors affecting the knowledge sharing behavior in organizations. The study centers on knowledge giver’s outcome expectations, which are Perceived Economic Incentives, Perceived Reciprocal Benefits and Perceived Self-Worth Enhancement. In order to explore the factors that promote or discourage the knowledge sharing behaviors in organizations, a based model, which deeply explains all the necessary factors- the Theory of Reasoned Action (TRA) is applied. This paper aims to develop a comprehensive research model on individuals’ behavior of using Knowledge Management systems in organizations, and study the effect of Perceived Economic Incentives, Perceived Reciprocal Benefits and Perceived Self-worth Enhancement on an individual’s attitudes, intentions and behaviors on knowledge sharing

Table of Contents
Abstract  i
Acknowledgement  iii
Table of Contents  iv
List of Tables  v
List of Figures  vi
Chapter 1 Introduction  1
1.1.  Research Background  1
1.2.  Research Questions  2
1.3.  Research Objectives  2
Chapter 2 Literature Review  4
2.1.  The Notion Of Knowledge  4
2.2.  Classifications Of Knowledge  7
2.3.  Knowledge Conversion Modes  9
2.3.1.  Socialization  10
2.3.2.  Externalization  10
2.3.3.  Combination  10
2.3.4.  Internalization  10
2.4.  Knowledge Management  10
2.5.  Knowledge Sharing  15
2.6.  Knowledge Sharing Behaviors  17
2.7.  Perceived Economic Incentives and Perceived Reciprocal Benefits  18
2.7.1.  Perceived Economic Incentives  19
2.7.2.  Perceived Reciprocal Benefits  20
2.8.  Perceived Self-Worth Enhancement  20
2.9.  Theory Of Reasoned Action (TRA)  23
Chapter 3 Research Methodology  25
3.1.  Research Model  25
3.2.  Research Hypotheses  25
3.3.  Design of Instrument  29
3.4.  Constructs measurement  30
3.5.  Demographic Information  31
Chapter 4 Data Analysis and Results  32
4.1.  Preparing the Survey Data  33
4.2.  Demographic of Study Sample and Descriptive  33
4.3.  Factor analysis  35
4.3.1.  Construct Reliability  35
4.3.2.  Construct Validity  36
4.3.3.  Descriptive Statistics  37
4.4.  Factor Loading  38
4.5.  Regression analysis  42
4.6.  Summary of Results  44
Chapter 5 Discussion and Conclusion  46
5.1.  Research Findings  46
5.2.  Implications    46
5.2.1.  Theoretical Implications  47
5.2.2.  Managerial Implications  48
5.3.  Limitations      49
5.4.  Future Research  49
References    51



[1]Ajzen, I., 2002, “Perceived behavioral control, self efficacy, locus of control, and the Theory of Planned Behavior”, Journal of Applied Social Psychology, pp. 665-683.
[2]Ajzen, I. and Fishbein, M., 1980, Understanding Attitudes and Predicting Social Behavior, Englewood Cliffs, NJ: Prentice-Hall, Inc.
[3]Alavi, M., and Leidner, D. E., 2001, "Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues", MIS Quarterly
[4]Alexander, J., 1990, “Structure, Value, Action”, American Sociological Review, pp. 339-45.
[5]Ardichvili, A., Page, V.& Wentling, T., 2003, “Motivation and barriers to participation in virtual knowledge-sharing communities of practice”, Journal of Knowledge Management, pp. 64-77.
[6]Ba, S., et al, "Research Commentary: Introducing a Third Dimension in Information Systems Design-The Case for Incentive Alignment", Information Systems Research , 2001, pp. 225-239.
[7]Bagozzi, Richard P., Baumgartner, Hans, and Yi, Youjae, 1992, "State versus Action Orientation and the Theory of Reasoned Action: Application to Coupon Usage", Journal of Consumer Research, pp. 505-518, 18(March)
[8]Bandura, A., 1978, "The Self System in Reciprocal Determinism", American Psychology (33), pp. 344-358.
[9]Beckman, T., 1999, The current state of knowledge management, J. Liebowitz, Knowledge Management Handbook of CRS Press, Bocaraton, NY.
[10]Beer, M. & Nohria, N., 2000, "Cracking the code of change", Harvard Business Review, pp. 133-141, May/June, 2000.
[11]Beijerse, 2000, “Knowledge management in small and medium-sized companies: knowledge management for entrepreneurs”, Journal of Knowledge Management, Vol. 04, pp. 162-179.
[12]Bhatt, G., 2000, “A resource-based perspective of developing organizational capabilities for business transformation”, Knowledge and Process Management, Vol. 7, pp. 119-29
[13]Blackler, F., 1995, “Knowledge, knowledge work and organizations: An overview and interpretation”, Organization Studies, pp. 1021-1046.
[14]Blau, P., 1967, Exchange and Power in Social Life, New York: Wiley.
[15]Bock, G.W., Kim, Y.G., 2002, “Breaking the myths of rewards: an exploratory study of attitudes about knowledge sharing”, Information Resources Management Journal, pp. 14-21.
[16]Boisot, M., & Griffiths, D., 1999, "Possession is nine tenths of the law: managing a firm's knowledge base in a regime of weak appropriate ", International Journal of Technology Management, pp. 662-676.
[17]Brockner, J., 1988, "The Effects of Work Layoffs On Survivors: Research, Theory, and Practice", Research in Organizational Behavior, pp. 213-256.
[18]Bryman, A., 1992, Charisma and Leadership in Organizations, Sage Publications, London
[19]Burns, T., 1990, Models Of Social and Market Exchange: Toward A Sociological Theory Of Games And Social Behavior, In C. Calhoun, M. Meyer & R. Scott Structures of power and constraint, Cambridge University Press, Cambridge.
[20]Calder, J. and Sapsford, R., 1996, “Multivariate Analysis,” in Sapsford, R., Jupp, V. Data Collection and Analysis, London: Sage Publication Ltd, pp. 262-280.
[21]Campbell, D.T.& Fiske, D.F., 1959, “Convergent and Discriminant Validation by the Multitrait Multi-method Matrix”, Psychological Bulletin, 81-105.
[22]Ching Chyi Lee, Jie Yang , 2000, “Knowledge value chain”, The Journal of Management Development, Volume 19, pp. 783-794.
[23]Churchill, G.A., 1979, “A Paradigm for Developing Better Measures of Marketing Constructs”, Journal of Marketing, pp.64-73
[24]Constant, D., Kiesler, S., and Sproull, L., 1994, "What's Mine is Ours, or Is it? A Study of Attitudes about Information Sharing", Information Systems Research, pp. 400-421
[25]Cook, P., 1998, "The creativity advantage is your organization, the leader of the pack?", Industrial and Commercial Training, Vol. 30, pp. 179-184.
[26]Davenport, T. H., and Prusak, L., 1998, Working Knowledge: How Organizations Manage What They Know, Harvard Business School Press, Boston.
[27]Davenport, T., Prusak, L., 1997, Working Knowledge, Harvard Business School Press, Boston, MA
[28]Davenport, T.H., De Long, D.W. and Beers, MC., 1998, “Successful Knowledge Management Projects. Eight Key Factors Can Help a Company Create, Share and Use Knowledge Effectively”, Sloan Management Review, pp. 43-57.
[29]Davis, F. D., Bagozzi, R. P., & Warshaw, P. R., 1989, “User acceptance of computer technology: A comparison of two theoretical models”, Management Science, vol. 35, pp. 982-1003.
[30]De Long, D. W., & Fahey, L., 2000, “Diagnosing Cultural Barriers to Knowledge Management.” Academy of Management Executive, vol. 14, pp. 113-127.
[31]De Long, DW., Davenport, T. and Beers M., 1997, “What is a Knowledge Management Project?”, Working Paper, Ernst & Young Center for Business Innovation.
[32]Deluga, R.J., 1998, “Leader Member Exchange Quality and Effectiveness Ratings: The Role of Subordinate Supervisor, Conscientiousness and Similarity”. Group & Organization Management, vol. 23, 189-216.
[33]Drucker, P., 1992, "The new society of organizations", Harvard Business Review, pp. 95-105
[34]Duffy, J., 2000, “Knowledge management: to be or not to be”, Information Management Journal, Vol. 34, pp. 64-7.
[35]Eagly, Alice H., and Chaiken, Shelly, 1993, The Psychology of Attitudes, Orlando, FL:Harcourt Brace Jovanovich, Inc.
[36]Ewing, J. and Keenan, F., 2001, "Sharing the Wealth", Business Week, pp. 36-40, March 19.
[37]Fahey, L., Prusak, L., 1998, "The eleven deadliest sins of knowledge management", California Management Review, Vol. 40, p. 265, Spring.
[38]Feldman, M. S., and March, J. G., 1981, "Information in Organizations as Signal and Symbol", Administrative Science Quarterly, vol. 26, pp. 171- 186
[39]Fishbein, M., 1971, "Some Comments on the Use of 'Models' in Advertising Research", Proceedings: Seminar on Translating Advanced Advertising Theories into Research Reality, European Society of Market Research, Amsterdam, pp. 297-318,
[40]Fisher, R.J., Maltz, E. & Jaworski, B.J., 1997, “Enhancing Communication Between Marketing and Engineering: The Moderating Role of Relative Functional Identification”, Journal of Marketing, vol. 61, pp. 54-70.
[41]Flemming T., 1996, Coping With A Revolution: Will The Internet Change Learning? Lincoln University, Canterbury, New Zealand.
[42]Gardner, D. G., and Pierce, J. L., 1998, "Self-Esteem and Self-Efficacy Within the Organizational Context: An Empirical Examination", Group & Organization Management, pp. 48- 70.
[43]Gecas V., 1989, "The Social Psychology of Self-Efficacy", Annual Review of Sociology, pp. 291-316.
[44]Gecas, V., 1982, "The Self-Concept", Annual Review of Sociology, pp. 1-33
[45]Gomez-Mejia L. R., and Balkin, D. B., 1990, "Rethinking Rewards for Technical Employees", Organizational Dynamics, pp. 62-76.
[46]Gupta, A. K. & Govindarajan, V., 2000, "Knowledge Management's Social Dimension: Lessons from Nucor Steel", Sloan Management Review, pp. 71-80.
[47]Guth, R., 1996, “Where IS cannot tread”, Computerworld, Vol. 30, p. 72
[48]Hair, J.F., et al., 1998, Multivariate Data Analysis, Upper Saddle River, NJ: Prentice-Hall.
[49]Hall, H., April 2001, “Social exchange for knowledge exchange”, Paper presented at Managing knowledge: conversations and critiques”, University of Leicester Management Centre.
[50]Hanley, S.S., 1999, "A culture built on sharing", Information Week, pp. 16-18.
[51]Havens, C., Knapp, E., 1999, “Easing into Knowledge Management”, Strategy Leadership, pp. 4-9.
[52]Heide, J.B. & Miner, A.S., 1992, “The Shadow of the Future: Effects of Anticipated Interaction and Frequency of Contact on Buyer-Seller Cooperation”, Academy of Management Journal, pp. 265-291.
[53]Homans, G. C., 1961, Social Behavior: Its Elementary Forms, Harcout Brace & World, New York.
[54]Huber, G. P., 2001, "Transfer of knowledge in knowledge management systems: Unexplored issues and suggested studies", European Journal of Information Systems.
[55]Ipe, M., 2003, “Knowledge sharing in organizations: a conceptual framework”, Human Resource Development Review, pp. 337359.
[56]Isaac, S. & Michael, W., 1981, Handbook in Research and Evaluation, EdITS Publishers, San Diego, CA
[57]Jarvenpaa, S. L, and Staples, D. S., 2000, "The Use of Collaborative Electronic Media for information Sharing: An Exploratory Study of Determinants", Journal of Strategic information Systems, pp. 129-154.
[58]Jauch, L.R., 1976, "Tailoring Incentives to Fit Researchers", Research Management, pp. 23-27
[59]Kankanhalli, A., Tan, C.Y.B.,& Wei, K.K., 2005, “Contributing knowledge to electronic knowledge repositories: an empirical investigation”, MIS Quarterly,pp. 113-143.
[60]Kelley, H.H. & Thibaut, J.W., 1978, Interpersonal Relations: A Theory of Interdependence, NY.
[61]Kelloway, E.K and Barling, J., 2000, “Knowledge Work as Organizational Behavior”, Queen's Management Research Centre for Knowledge-based Enterprises.
[62]Kerlinger, F.N., 1986, Foundations of Behavioral Research, Fort Worth: Holt, Rinehart and Winston, Inc.
[63]Kinch, J.  W., 1963, "A Formalized Theory of the Self-Concept", American Journal of Sociology, pp. 481-486.
[64]Kohn, A., 1993, “Why Incentive Plans Cannot Work”, Harvard Business Review, pp. 54-63.
[65]Kolekofski, K. E, & Heminger, A. R., 2003, “Beliefs and attitudes affecting intentions to share information in an organizational setting”, Information and Management, pp. 521-532
[66]Kollock, P., 1999, "The Economies of Online Cooperation: Gifts and Public Goods in Cyberspace", in Communities in Cyberspace. M. Smith and P. Kollock, Routledge, New York, pp. 220-239.
[67]Koniger, P, Janowitz, K., 1995, "Drowning in information, but thirsty for knowledge", International Journal of Information Management, pp. 5-16.
[68]Koning, Jr., J. W., 1993, "Three Others R's: Recognition, Reward and Resentment", Research and Technology Management, pp. 19- 29.
[69]Koupoulos, T., Frappaolo, C., 2000, Smart things to know about knowledge management, Capstone Publishing Limited, Oxford, U.K
[70]Lee, H. & Choi, B., 2003, “Knowledge management enablers, processes, and organisational performance: An integrative view and empirical examination”, Journal of Management Information Systems, pp. 179-228.
[71]Lim, K.K., 1999, "Managing for quality through knowledge management", Total Quality Management, 615-22.
[72]Major D. A., et al., 1995, "A Longitudinal Investigation of Newcomer Expectations, Early Socialization Outcomes, and the Moderating Effects of Role Development Factors", Journal of  Applied Psychology, pp. 418-432
[73]Malhotra, Y., 1998, “Knowledge management, knowledge organizations and knowledge workers: a view from the front lines”, Maeil Business Newspaper, February 19, available at: http://www.brint.com/interview/maeil.htm
[74]Malhotra, Y., and Galletta, D. F., 1999, "Extending the Technology Acceptance Model to Account for Social Influence: Theoretical Bases and Empirical Validation", Proceedings of the 32nd Hawaii International Conference on System Science,  IEEE  Computer  Society  Press,  Los Alamitos, CA, 1999.
[75]Manis, J.G. & Meltzer, B.N.,1978, Symbolic Interaction: A Reader in Social Psychology, Allyn and Bacon, Inc., Boston.
[76]Marakas, G.M, 1999, Decision Support Systems in the Twenty-first Century, Prentice Hall, Englewood Cliffs, NJ., U.S.
[77]Mykytyn, Perer P Jr.,& Harrison, David A., spring 1993, "The Application of the Theory of Reasoned Action to Senior Management and Strategic Information Systems", Information Resources Management Journal, pp. 15-26.
[78]Nelson, K.M., Cooprider, J.G., 1996, “The contribution of shared knowledge to IS group performance”, MIS Quarterly, pp. 409-429.
[79]Nonaka I., and Konno, N., 1998, "The Concept of 'Ba': Building a Foundation for Knowledge Creation", California Management Review, pp. 40-54, spring.
[80]Nonaka, I, Toyama, R., Nagata, A.A, 2000, "Firm as a knowledge-creating entity: A new perspective on the theory of the firm", Industrial and Corporate Change, Vol. 9, p. 1.
[81]Nonaka, I. & Takeuchi, H., The Knowledge Creating Company: How Japanese Companies Create the Dynamics of Innovation, Oxford University Press, New York.
[82]Nunnally, J.C. & Bernstein, I.H., 1994, Psychometric Theory, McGraw- Hill, New York.
[83]O'Dell, C., & Grayson, J. C., 1998, If Only We Knew What We Know: the Transfer of Internal Knowledge and Best Practice, The Free Press, New York.
[84]Oldenkamp, J. H., 2001, Successful knowledge transfer, Lemma, Utrecht, Netherlands.
[85]Organ, D. W., and Konovsky, M., 1989, "Cognitive versus Affective Determinants of Organizational Citizenship Behavior", Journal of Applied Psychology, pp. 157-164.
[86]Parikh, M., 2001, "Knowledge management framework for high-tech research and development", Engineering Management Journal, Vol. 13, pp. 27-33.
[87]Parkhe, A., 1993, "Strategic Alliance Structuring: A Game Theoretic and Transaction Cost Examination of Interfirm Cooperation", Academy of ManagementJournal, pp. 794-829.
[88]Polanyi, M., 1966, The Tacit Dimension, Routledge and Keoan, London, UK.
[89]Prusak, L., 1999, "What's up with knowledge management: a personal view”, In J. Cortada & J. Woods, pp. 1-7.
[90]Ruggles, R., 1998, "The State of the Notion: Knowledge Management in Practice", California Management Review, pp. 80-89.
[91]Ryu, S., Ho, S.H.& Han, I., 2003, “Knowledge sharing behavior of physicians in hospitals”, Expert Systems with Applications, pp.113-122.
[92]Schaubroeck J. & Merritt, D.E., 1997, “Divergent Effects of Job Control on Coping With Work Stressors: The Key Role of Self-efficacy”, Academy of Management Journal, pp. 738- 754.
[93]Seers, A., Petty, M.M.  & Cashman, J.F., 1995, “Team-Member Exchange Under Team and Traditional Management: A Naturally Occurring Quasi-Experiment”, Group & Organization Management, pp. 18-38.
[94]Se-Hwa Wu, 2001, “Knowledge capital in Taiwan”, Leadership& Organizational Development Journal.
[95]Sparrowe, R.T. & Liden, RC., 1997, “Process and Structure in Leader Member Exchange”, Academy of Management Review, pp. 522-552.
[96]Spender, J.C., 1998, "Making Knowledge the Basis of a Dynamic Theory of the Firm", Strategic Management Journal, pp. 45-82, Winter 1996.
[97]Stajkovic, A. D., and Luthans, F., 1998, "Social Cognitive Theory and Self-Efficacy: Going Beyond Traditional Motivational and Behavioral Approaches", Organizational Dynamics, pp. 62- 74, Spring.
[98]Stolte, J., G. Fine, and K. Cook, 2001, “Sociological Miniaturism: Seeing the Big Through the Small in Social Psychology”, Annual Review of Sociology, pp. 387-413.
[99]Sveiby, K.E., 1997, The New Organizational Wealth: Managing and Measuring Knowledge-based Assets, Berrett-Koehler Publishers, San Francisco, CA.
[100]Szulanski, G., 1996, "Exploring Internal Stickiness: Impediments to the Transfer of Best Practice within the Firm", Strategic Management Journal, pp. 27-44.
[101]Tuomi, I., 1999, "Data is More Than Knowledge: Implications of the Reversed Hierarchy for Knowledge Management and Organizational Memory", Proceedings of the Thirty- Second Hawaii International Conference on Systems Sciences, IEEE Computer Society Press, Los Alamitos, CA, 1999.
[102]Van den Hooff, B., & De Ridder, J. A., 2004, “Knowledge sharing in context: The influence of organizational commitment, communication climate and CMC use on knowledge sharing”, Journal of Knowledge Management, pp. 117-130.
[103]Von Haller Gilmer, B. and Deci, E.L., 1977, Industrial and Organizational Psychology, Mc Graw-Hill Book Company, New York.
[104]Wasko, M. M., and Faraj, S., 2000, "It is What One Does: Why People Participate and Help Others in Electronic Communities of Practice", Journal of Strategic Information Systems, pp. 155-173.
[105]Wigg, K., 1993, Knowledge Management Foundations, Schema Press, Arlington, VA.
[106]Wilson, J. and Musick, M., 1997, “Who cares toward an integrated theory of volunteer work”, American Sociological Review, pp. 694-713.
[107]Zack, M.H., 1999, "Managing codified knowledge", Sloan Management Review, Vol. 40, pp.45-58.
[108]Zarraga, C., Garcia-Falcon, J., 2003, "Factors favoring knowledge management in work teams", Vol. 7, pp. 81-96.


 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top
* *