• 藍色版面
  • 綠色版面
  • 橘色版面
  • 粉紅色版面
  • 棕色版面
  • 棕色版面
guest(120.119.126.29) 新年快樂!臺北時間:2012/02/01 13:44          離開系統
字體大小: 字級放大   字級縮小   預設字形  

詳目顯示

本論文引用網址:     
研究生: 安國勇
研究生(外文): An Quoc Dung
論文名稱: Research on the Benefits of E-Business to the Joint Stock Commercial Bank for Industry and Trade,Nam Dinh Province, Viet Nam
論文名稱(外文): Research on the Benefits of E-Business to the Joint Stock Commercial Bank for Industry and Trade,Nam Dinh Province, Viet Nam
指導教授: 唐國銘
學位類別: 碩士
校院名稱: 樹德科技大學
系所名稱: 資訊管理系碩士班
論文出版年: 99
畢業學年度: 99
語文別: 英文
論文頁數: 63
中文關鍵詞: E-businessE-commerceSystem qualityService qualityCustomer SatisfactionOrganization performance
外文關鍵詞: E-businessE-commerceSystem qualityService qualityCustomer SatisfactionOrganization performance
相關次數:
  • 被引用:0
  • 點閱:15
  • 評分:*****
  • 下載:0
  • 書目收藏:0
In recent years, the application of electronic business has become ubiquitous. Electronic business is applied in the most areas of life. It become to an indispensable part in the operation of businesses. According to statistics of Vietnam Ministry of Industry and Trade in 2008, there are 99.9% of Vietnam enterprises have computer and 92% of Vietnam enterprises have internet connection (Vietnam Ministry of Industry and Trade (2008).
With the wide application rate, the benefits of e-business are not denied. However, what are the specific benefits e-business can be bring? In Vietnam, there is no the study mention it. Thus, in this study, I researched the benefits of e-commerce applications on the banks in the province of Nam Dinh. The research is conducted by sending a questionnaire through the mail for managers, employees, customers of over 140 bank branches  in the province of Nam Dinh. SPSS 17.0 software was used to analyze data obtained.
The results indicate the positive relationships among factor: System quality, Service quality and  Benefits of e-business application: Customer Satisfaction, Organization performance.

In recent years, the application of electronic business has become ubiquitous. Electronic business is applied in the most areas of life. It become to an indispensable part in the operation of businesses. According to statistics of Vietnam Ministry of Industry and Trade in 2008, there are 99.9% of Vietnam enterprises have computer and 92% of Vietnam enterprises have internet connection (Vietnam Ministry of Industry and Trade (2008).
With the wide application rate, the benefits of e-business are not denied. However, what are the specific benefits e-business can be bring? In Vietnam, there is no the study mention it. Thus, in this study, I researched the benefits of e-commerce applications on the banks in the province of Nam Dinh. The research is conducted by sending a questionnaire through the mail for managers, employees, customers of over 140 bank branches  in the province of Nam Dinh. SPSS 17.0 software was used to analyze data obtained.
The results indicate the positive relationships among factor: System quality, Service quality and  Benefits of e-business application: Customer Satisfaction, Organization performance.

ABSTRACT  i
Acknowledgments  iii
Table of Contents  iv
List of Figures  viii
Chapter 1  Introduction  1
1.1  Research Background  1
1.2  Research motive  2
1.3  Research Purpose  3
1.4  Research Procedure  3
Chapter 2  Literature Review  6
2.1  History and Evolution of E-business in the world  6
2.2  E –Business  8
2.3  Evaluation benefits of e-business in banks:  9
2.4  Status of E –Business applications in the Commercial Bank in Vietnam:  13
2.4.1  ATM and store card  15
2.4.2  Electronic funds transfer  16
2.4.3  Inter-bank electronic payment and electronic payment clearing  16
2.4.4  Some other electronic banking services  17
Chapter 3  Research Method  19
3.1  Research model  19
3.2  Research Hypothesis  20
3.3  Variables and Measurement of variables  21
3.3.1  System quality  21
3.3.2  Service Quality  21
3.3.3  Customer Satisfaction  22
3.3.4  Organization performance  23
3.4  Data Collection  24
3.4.1  Data Collection method  24
3.4.2  Measurement Scale  24
3.4.3  Define people who will be delivered survey  25
3.4.4  Sampling method  25
Chapter 4  Research Results  26
4.1  Sample Description  26
4.2  Reliability and Validity of Variables  27
4.3  Descriptive Statistics of research Variables  31
4.4  Hypothesis Test  31
4.4.1  Linear Regression Analysis for Customer Satisfaction  31
4.4.2  Linear Regression Analysis for Organization Performance  34
4.5  Discussion  37
Chapter 5  Research Conclusion  39
5.1  Findings and Contribution  39
5.2  Implications for theory  39
5.3  Implications for managers:  39
5.4  Limitation  39
5.5  Future Study  40
Reference  41
APENDIX A: Research Questionnaire  47
PART 1: Demographic  47
PART 2: Finish your table of questions:  48

[1]Abdinnour-Helm, S., Lengnick-Hall, M., & Lengnick-Hall, C. (2003) "Pre-implantation    attitudes  and  organizational  readiness  for  implementing  an  Enterprise Resource  Planning  system,"  European  Journal  of  Operational  Research  (146:2),    pp. 258-273.
[2]Afsheen Chitris (2006), “Satisfaction Formation Process for Iranian Airline Passengers”,
[3]Asniati Bahari and Roslinah Mahmud (2009) “Impact of System Quality, Information Quality and Service Quality on Performance”, Universiti Malaysia Sabah, Malaysia.
[4]Bailey, James E. and Pearson Sammy W.(1983), Development of a Tool for Measuring and Analyzing Computer User Satisfaction, Management Science, Vol. 29, No. 5, pp. 530-545.
[5]Bank, http://en.wikipedia.org/wiki/Bank
[6]Commercial bank, http://en.wikipedia.org/wiki/Commercial_bank
[7]Definition adapted and expanded from Emmanuel Lallana, Rudy Quimbo, Zorayda Ruth Andam, ePrimer: An Introduction to eCommerce (Philippines: DAI-AGILE, 2000), 2.
[8]DeLone, W.H., and McLean, E.R. Information system success: The quest for the dependent variable. Information Systems Research, 3, 1 (1992), 60-95.
[9]DeLone  and  McLean, The DeLone and McLean Model of Information Systems Success: A Ten-Year Update, Journal of Management Information Systems / Spring 2003, Vol. 19, No. 4, pp. 9–30.
[10]Dr Sasmita Mirhta, BCSiness reseach process,  http://www.scribd.com/doc/14712192/BCSiness-Research-Process
[11]Electronic bCSiness, http://en.wikipedia.org/wiki/Electronic_bCSiness
[12]Hoàng Minh Cường, Current statCS of Vietnamese E-commerce, http://www.bvom.com/ 01/23/2003
[13]http://tailieu.vn/
[14]Thương mại điện tử, http://vi.wikipedia.org
[15]History of e-commerce, http://www.ecommerce-land.com/history_ecommerce.html
[16]I-Ming Wang and Chich-Jen-Shieh (2006), “The relationship between service quality and customer satisfaction: The example of CJCU library”, Journal of information & optimization sciences, Vol. 27 (2006), No. 1, pp. 193-209.
[17]In late 1999 there will be one more joint-venture between the Vietnam Bank for Investment and Development and the Bank for Foreign Trade of Laos.
[18]Joze K., Julia F., Agela S., 2002, Electronic commerce benefits, challenges and success factors in the autralian baking and finance industry.
[19]Kettinger, W.J., and Lee, C.C. Perceived service quality and user satisfaction with the information services function. Decision Sciences, 25, 5–6 (1995), 737–765.
[20]Lallana, Quimbo, Andam, Cf. Ravi Kalakota and Andrew B.Whinston, Electronic Commerce: A Manager’s Guide (CSA: Addison Wesley Longman, Inc., 1997), 19-20.
[21]Li, E.Y. Perceived importance of information system success factors: A meta analysis of group differences. Information & Management, 32, 1 (1997), 15–28.
[22]Manuela S. Macinati (2007), “The relationship between quality management systems and organizational performance in the Italian National Health Service”, Volume 85, Issue 2, Pages 228-241.
[23]Molla, A.,  and Licker (2001), “E-commerce systems success: an attempt to extend and respecify the Delone and Maclean model of IS success”, Journal of Electronic Commerce Research, VOL. 2, NO. 4.
[24]Parasuraman, A., Zeithaml, V.A., Berry, L.L.: SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, Vol. 64, pp 12-40, 1988.
[25]Pitt, L.F.; Watson, R.T.; and Kavan, C.B. Service quality: A measure of information systems effectiveness. MIS Quarterly, 19, 2 (1995), 173–188.
[26]Prakash, G.  Shanker, K. (2008) “Achieving competitive advantage and organizational performance through service quality initiatives in the supply chain”, Vol. 9,  pp. 1104 – 1109.
[27]Statpac “Survey Sampling Methods”
[28]Seddon, P.B., and Kiew, M.-Y. A partial test and development of the DeLone and McLean model of IS success. In J.I. DeGross, S.L. Huff, and M.C. Munro (eds.), Proceedings of the International Conference on Information Systems. Atlanta, GA: Association for Information Systems, 1994, pp. 99–110.
[29]Sullivan, arthur; Steven M. Sheffrin (2003). Economics: k. Upper Saddle River, New Jersey 07458: Pearson Prentice Hall. pp. 511. ISBN 0-13-063085-3.
[30]Link: http://www.statpac.com/surveys/sampling.htm
[31]Tạ Quang Tiến – Cục trưởng cục công nghệ thông tin ngành ngân hang, Ngân hang nhà nước việt nam (2009), “Những vấn đề đặt ra cho Công nghệ thông tin ngành ngân hàng Việt Nam”, http://tailieu.vn/
[32]Thomas L. Mesenbourg, Measuring Electronic BCSiness: Definitions, Underlying Concepts, and Measurement Plans.
[33]Trần Hồng Huệ, (2003), “Ngân hàng điện tử, quá trình hình thành và phát triển trên thế giới, thực trạng và triển vọng áp dụng tại Việt Nam”
[34]Vietnam Ministry of Industry and Trade (2008); “Vietnam  E-Commerce Report”
[35]Zorayda Ruth Andam (2003), “E-Commerce and E-BCSiness”, E-ASEAN task force UNDP – APDIP, p.7.
[36]Wilkin, C., and Hewitt, B. Quality in a respecification of DeLone and McLean’s IS success model. In Mehdi Khozrowpour (ed.), Proceedings of 1999 IRMA International Conference. Hershey, PA: Idea Group Publishing, 1999, pp. 663–672.
[37]K. DeRuyter, J. Bloemer and P. Pascal (1997), “Merging service quality and service satisfaction: an empirical test of an integrative model, Journal of Economic Psychology, Vol. 18 (4), pp. 187-406.
[38]G. S. Sureshchandar, C. Rajendran and T. J. Kamalanabhan (2002), Customer perception of service quality: a critique, Total Quality Management, Vol. 12 (1), pp. 111-124.
[39]Wen, L. S., (2005), a study of ERP adoption and success, National Central University, Doctor Thesis

 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top
無相關期刊
 
* *