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研究生: 吳氏梅蒼
研究生(外文): Thi Mai Thuong Vu
論文名稱(外文): A Model of Planning Knowledge Management Implementation to Universities in Vietnam
指導教授: 張鐸
學位類別: 碩士
校院名稱: 樹德科技大學
系所名稱: 資訊管理系碩士班
論文出版年: 2010
畢業學年度: 98
語文別: 英文
論文頁數: 101
外文關鍵詞: KnowledgeKnowledge managementKnowledge Management Systemshigher educationInformation Technology
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  • 被引用:0
  • 點閱:15
  • 評分:*****
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Efficient knowledge management becomes day by day a very critical issue for organizations by being considered as one of the most important competitive advantages. Knowledge Management provides standards for the creation, sharing, harvesting and leveraging of knowledge within the Business environment. This leads to greater efficiency and lower cost for the organization in terms of updating and managing the knowledge base. This concept of Knowledge Management is recently applied in Education. By knowledge sharing and discussion with different individual or groups, people can share their learning experience and knowledge with each other. With the support of Information technology aims at enhancing the sharing and utilizing of within the organization already existing knowledge and has created a new possibility for organizational knowledge sharing. By collect and survey literature, scientific articles from authors and universities with experience in knowledge management research. In this paper, qualitative research method is used in order to research about applying Knowledge Management in Education. The study has further lead to develop model that is considered can be applied to Knowledge Management to Universities in Vietnam. This paper focuses on providing the reader an understanding about a model of planning Knowledge Management implementation to Universities in Vietnam, a major part of this paper is based on interviews and conduct survey.

Abstract  i
Acknowledgment  iii
Table of Contents  iv
List of Figures  vii
Chapter 1 Introduction    1
1.1.    Background    1
1.2.    Problem research  3
1.3.    Purpose  …...  4
1.4.  Outline  4
Chapter 2 Literature Review  6
2.1.    Data  6
2.2.    Information  7
2.3.    Knowledge  8
2.4.  What is Knowledge Management  10
  2.4.1. People    13
  2.4.2. Processes  14
  2.4.3. Information Technology  15
2.5.  Knowledge Management System  15
2.6.  Why Knowledge Management  16
2.7.  Knowledge Management in Business  18
  2.7.1. Why Business use Knowledge Management  18
  2.7.1. How Business use Knowledge Management  21
2.8.  Knowledge Management in Education  25
  2.8.1. Why Education use Knowledge Management  25
  2.8.2  . How Education use Knowledge Management  26
2.9.  Model of planning Knowledge Management implementation  28
Chapter 3 Methodology and Framework  32
3.1.  Interview  33
3.2.  Validity  35
3.3.  Construction of question  36
3.4.  Ethical Study  37
3.5.  The Framework  37
  3.5.1. Identifying mission of leaders, faculty, students and school culture  38
  3.5.2. Identifying needs and demand for curriculum, and assessment
    performance of student, teacher  46
  3.5.3. Knowledge management approach in teaching, learning and
    knowledge sharing  51
  3.5.4. Professional practice, diversity, collaboration and reflective practice of teacher  56
  3.5.5  . Design effective workflow processes  60
Chapter 4 Data presentation and Result  64
4.1.  What are the missions of the students, teachers, and faculty in schools?  64
4.2.  How is the teachers' experience and creativity of students influenced
  by School culture?  68
4.3.  What are teachers and students needs and demand for curriculum?  70
4.4.  How to assess performance of teachers and students?  72
4.5.  Why should universities adopt Knowledge Management approach and share knowledge?  74
4.6.  How to share knowledge?  76
4.7.  How does IT tool support to increase the efficiency of sharing
  knowledge in universities?  77
4.8.  How do professional practice, diversity and collaboration, and
  reflective practice of teachers have influence on learners’ outcome?  79
4.9.  How does students’ feedback affect the teaching quality and learners’ outcome?    81
4.10.  Design effective workflow processes  82
4.11.  Result      83
Chapter 5 Discussion and Limitation  86
5.1.  Discussion  86
  5.1.1. Identifying mission of faculty, teacher, student and school culture  86
  5.1.2. Identifying needs and demand for curriculum, and assessment
    performance of student, teacher  88
  5.1.3. Knowledge management approach in teaching, learning and
    knowledge sharing  89
  5.1.4. Professional practice, diversity, collaboration and reflective practice
    of Knowledge Management  90
  5.1.5. Design effective workflow processes  91
5.2.  Limitations of this study  91
Chapter 6 Conclusions  92
References    95
Appendix  101


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