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研究生: 阮春芳
研究生(外文): Nguyen Xuan Phuong
論文名稱(外文): The Impact of Users' Perceived Threats on ERP System Success
指導教授: 蕭銘雄
學位類別: 碩士
校院名稱: 樹德科技大學
系所名稱: 資訊管理研究所
論文出版年: 2009
畢業學年度: 97
語文別: 英文
論文頁數: 95
外文關鍵詞: Enterprise Resource Planning (ERP)user resistanceperceived threats
相關次數:
  • 被引用:0
  • 點閱:30
  • 評分:*****
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In the globalization competition, Enterprise Resource Planning (ERP) appears to be the base requirement for replacing legacy systems, simplifying and standardizing systems, improving interactions with suppliers and customers, gaining strategic advantage, or linking to global activities… However, bearing high failure rate, it is important to examine the failure factors. Users’ perceived threats have long been recorded as a serious cause of Information Systems (IS) failures. The literature review proposed that user’s perceived threats’ impact on ERP systems success may even more severe. Using the famous DeLone and McLean Information System Success Model and questionnaire email survey, this paper intends to examine the effect of perceived threats on ERP systems success. The result supports the hypotheses that users’ perceived threats may have negative effects quite equally on all the aspects of the success of ERP implementation projects, including system quality, information quality, service quality, user satisfaction and net benefits. Managers, implementers, consultants and all relevant parties may need to notice the fact and may have good prevention and solving methods.
Abstract  i
Acknowledgment  iii
Table of Contents  iv
List of Tables  vi
List of Figures  vii
CHAPTER 1 Introduction  1
1.1.    Research background  1
1.2.    Research purpose  6
1.3.    Structure of the study  6
CHAPTER 2 Literature review  8
2.1.    ERP and ERP system  8
2.1.1. Definitions  8
2.1.2. Modules and historical development  9
2.1.3. ERP implementation and maintenance  12
2.2.    User resistance and perceived threats  15
2.2.1. User resistance  15
2.2.2. Perceived threats  19
2.2.3. Perceived threats in IT context  30
2.3.  Existing success models and the IS success model  32
CHAPTER 3 Research design and methodology  37
3.1.  Research model  37
3.2.  Hypotheses to be tested  40
3.3.  Operationalization of research variables  41
3.4.  Construct measurement  41
3.5.  Questionnaire design and sample plan  42
3.6.  The information of the respondents  44
3.7.  Data analysis procedure  44
3.7.1. Descriptive statistics analysis  44
3.7.2. Purification and reliability of the measurement variables  45
3.7.3. Independent sample T-test and one-way ANOVA  45
3.7.4. Interrelationship between research variables  47
CHAPTER 4 Case analysis and results  48
4.1.  Descriptive analysis  48
  4.1.1. Data collection    48
  4.1.2. Characteristics of respondents  49
4.2.  Reliability tests  50
4.3.  ANOVA analysis  54
4.4.  Correlation analysis  55
4.5.  Regression analysis  57
CHAPTER 5 Conclusions and suggestions  62
5.1. Findings and implications  62
5.2. Research limitations and further research  63
References  65
Appendix A. Questionnaire – English version  77
Appendix B. Questionnaire – Chinese version  83
Appendix C. Questionnaire – Vietnamese version  89
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