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研究生: 朱陳家廉
研究生(外文): Gia Liem Chau
論文名稱(外文): The Effects of External and Internal Factors on Knowledge Sharing Intention in Vietnamese Organizations
指導教授: 唐國銘
學位類別: 碩士
校院名稱: 樹德科技大學
系所名稱: 資訊管理系碩士班
論文出版年: 2010
畢業學年度: 98
語文別: 英文
論文頁數: 71
外文關鍵詞: Knowledge Sharing IntentionVietnamese OrganizationsTheory of Reasoned ActionExtrinsic RewardsSocial TrustExternal FactorInternal Factor
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In the 21st century, the war of competition between organizations climbs to a new level. Pricing, techniques, and all the key factors are still on the race. But, those are not enough for such brutal and breathless climate. Another factor participates on the race as it has been one of the most important factors in the organizations: Knowledge. And this leads to an issue of knowledge sharing. This study explores knowledge sharing in the Vietnamese organizations context and examines the impact of the internal and external factors on knowledge sharing behavior. The research is based on the Theory of Reasoned Action (Ajzen and Fishbein, 1975 & 1980). The external factors include Extrinsic Rewards and Social Trust; the internal factors insist of Sense of Self-worth and Expected Associations. The study also examines the roles of Subjective Norm of Knowledge sharing as another external factor which directly influences the Intention to Share. The hypotheses were validated empirically using the data collected from 124 employees from several companies located in Ho Chi Minh City, Vietnam. Just like many studies, the study has found that the extrinsic rewards absolutely do not have any influences on the attitude toward knowledge sharing behavior. Another factor, the expected associations are the same. For the Social Trust and Sense of self-worth, there have been positive influences on the attitude toward knowledge sharing behavior. We also hope that this study will help the organizations where Vietnamese employees working have the ideas about knowledge sharing. Pointing out the factors responding to the two kinds of stimuli of external one and internal one helps the companies to have appropriate modifications in their policies to build up a good environment for knowledge flowing.

Abstract  i
Acknowledgment  ii
Table of Contents  iii
List of Tables  iv
List of Figures  v
Chapter 1 Introduction      1
1.1.  Research Background……………………………  ……………………...1
1.2.  Research Motivation  ………………………………………………….2
1.3.  Research Purpose…………  ………………………………………..5
Chapter 2 Literature review  6
2.1.  Knowledge Sharing………………………  ………………………...6
2.1.1.  Data, information and knowledge  6
2.1.2.  Knowledge Management  7
2.1.3.  Knowledge Sharing  8
2.2.  The Influencing Factors……………………………  ………………..11
2.2.1.  Subjective Norm  11
2.2.2.  Extrinsic Reward  17
2.2.3.  Social Trust      21
2.2.4.  Sense of Self-worth  23
2.2.5.  Expected Association  25
Chapter 3  Research Methodology and Hypotheses………………  ………….28
3.1.  The Theory of Reasoned Action (TRA)………………………  .28
3.2.  Research Framework  29
3.3.  Hypotheses    31
3.4.  Instrument Development  33
Chapter 4  Research Analysis and Results  35
4.1.  Descriptive Analysis  35
4.1.1.  Descriptive and Analysis of Sample Demographics  35
4.1.2.  Statistic Description  36
4.2.  Reliability and Validity Analysis  37
4.2.1.  Reliability Analysis  37
4.2.2.  Validity Analysis  38
4.3.  Hypotheses Testing  41
4.3.1.  Correlation      41
4.3.2.  Statistical Regression  43
Chapter 5  Research Conclusions  51
5.1.  Research Findings  51
5.2.  Implications    53
5.2.1.  Managerial Implication  53
5.2.2.  Academic Implication  54
5.3.  Limitations    55
5.4.  Future Studies  56
References  58
Appendix A. The English Version of Questionnaire  63
Appendix B. The Vietnamese Version of Questionnaire  68


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