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研究生: 陳黎近
研究生(外文): Tran Le Tien
論文名稱: Factors Influence User’s Acceptance Web portal in Nam Dinh Province, Viet Nam
論文名稱(外文): Factors Influence User’s Acceptance Web portal in Nam Dinh Province, Viet Nam
指導教授: 溫嘉榮
學位類別: 碩士
校院名稱: 樹德科技大學
系所名稱: 資訊管理系碩士班
論文出版年: 100
畢業學年度: 99
語文別: 英文
論文頁數: 91
中文關鍵詞: Webportalinformation qualityservice quality
外文關鍵詞: Webportalinformation qualityservice quality
相關次數:
  • 被引用:0
  • 點閱:13
  • 評分:*****
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In recent years, the application of information technology management in state agencies, aim to develops of e-government in Vietnam. Webportal was one of the applications of e-government aims to provide information and services for users’s job. There are some studies have shown that there are difficulties as well as a number of factors hinder the agency''s management webportal. One of the factors that were highlighted in the literature is the user’s acceptance. In other words, the user can refuse access to the webportal to get information and services by the low level of trust. So the main purposes of this study airm to examine factors, which affects to acceptance of users use webportal. Specifically, this thesis attemps to examine the relationship between cognitive webportal (including the perceived usefulness and perceived ease of use) as well as quality webportal (including information quality, and service quality). In this study is tested hypotheses, I conducted a survey and by providing an email questionnaire sent to 207 people (including leaders and employees of organizations and people Nam Dinh province. After eliminating poor quality responses, I have 157-form efficiency. The results show that users accepted access to webportal affect intentions of exploiting and using information service.

In recent years, the application of information technology management in state agencies, aim to develops of e-government in Vietnam. Webportal was one of the applications of e-government aims to provide information and services for users’s job. There are some studies have shown that there are difficulties as well as a number of factors hinder the agency''s management webportal. One of the factors that were highlighted in the literature is the user’s acceptance. In other words, the user can refuse access to the webportal to get information and services by the low level of trust. So the main purposes of this study airm to examine factors, which affects to acceptance of users use webportal. Specifically, this thesis attemps to examine the relationship between cognitive webportal (including the perceived usefulness and perceived ease of use) as well as quality webportal (including information quality, and service quality). In this study is tested hypotheses, I conducted a survey and by providing an email questionnaire sent to 207 people (including leaders and employees of organizations and people Nam Dinh province. After eliminating poor quality responses, I have 157-form efficiency. The results show that users accepted access to webportal affect intentions of exploiting and using information service.

ABSTRACT  i
Acknowledgments  iii
Table of Contents  iv
List of Tables  vi
List of Figures  vii
Chapter 1 Introduction  1
1.1 Research Background  1
1.2 Research Important  6
1.3 Research Motivation  8
1.4 Research Purpose  9
1.5 Research Limitation  10
Chapter 2 Literature Review  12
2.1 Web Portal Overview  12
2.1.1 Portal Concept  13
2.1.2 The Difference between the Website and  WebPortal  15
2.1.3 Services of WebPortal  15
2.2 E-government Definition  16
2.3 Benefits of Webportal  17
2.4 Model User’s Acceptance Web portal  19
2.4.1 Previous Studies  19
2.4.2 Factors in TAM Model  21
2.5 Research in Context  24
Chapter 3 Research Methodology  26
3.1 Research Approach  26
3.2 Research Framework  27
3.3 Research Hypotheses  27
3.4 Measurement of Variables  31
3.4.1 Information Quality and Services Quality  31
3.4.2 Perceived Usefulness  32
3.4.3 Perceived Ease of Use  32
3.4.4 Behavioral Intention to Use  33
3.4.5 Behavior Usage  34
3.5 Research Procedure  35
3.6 Tool Development  37
3.6.1 Questionnaires Design  37
3.6.2 Reliability Analysis  39
3.6.3 Validity Analysis  40
3.7 Data Analysis  44
3.7.1 Descriptive Statistics  44
3.7.2 Inferential Statistics  44
Chapter 4 Data Analysis and Results  47
4.1 Descriptive Statistics  47
4.2 T- Test and ANOVA Analysis  48
4.2.1 T- Test  48
4.2.2 ANOVA Test  50
4.3 Linear Regression Analysis  50
4.3.1 Linear Regression Analysis for Behavior Usage Web Portal.  51
4.3.2 Linear Regression Analysis for Behavioral Intention to Use  52
4.3.3 Linear Regression Analysis Perceived Usefulness  53
4.3.4 Linear Regression Analysis Perceived Ease of Use  55
4.4 Factor Analysis  56
4.5 Research Finding  60
4.6 Discussions  61
Chapter 5 Conclusions and Suggestions  63
5.1 Research Conclusions  63
5.2 Contributions and Organization Implications  64
5.2.1 Contributions for Research  64
5.2. 2 Organization Implications  65
5.3 Suggestions  66
5.4 Future Research Suggestions  67
REFERENCES  69
Appendix A Research Questionnaire in English  76

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