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Please use this identifier to cite or link to this item: http://ir.lib.stu.edu.tw:80/ir/handle/310903100/578

Title: 引水人環境變異認知、工作特性與教育訓練需求之關聯性研究
A research for relationships among the pilot''s perception of changing extenal environment, job characters and training needs
Authors: 連淑君
Lien shu-chun
Contributors: 黃坤祥
Huang kun-hsiung
經營管理研究所
Keywords: 引水人;環境變異認知;工作特性;教育訓練需求
Pilot;Percepting of Changing External Environment;Job Characters
Date: 2004
Issue Date: 2011-05-23 13:43:18 (UTC+8)
Publisher: 高雄市:[樹德科技大學經營管理研究所]
Abstract: 由於全球化海運事業競爭激烈,台灣位於歐亞海運之樞紐,海運之發展原本就是主要經濟命脈之一,如何提高各港口的競爭力,是台灣經貿發展的重要關鍵。因此,引水業務的執行,不僅維護航行安全確保公共利益更直接促進台灣海運的發展。
為提升引水業務服務品質及競爭力,本研究試圖以人力資源管理觀點,考量其環境變異認知及工作特性,透過引水人教育訓練之需求評估,進而提高其服務品質以增加市場競爭力。以因應未來引水市場人力供需結構之整體改善,俾有助於引水業務經營多元化之進行,進而提昇各港區的競爭力。
本研究利用問卷調查方法,以台灣地區引水人為實證分析的母體,問卷實際發放87份,回收有效問卷66份,有效回收率為75.9%。本研究主要發現:
一、不同年齡層的引水人在工作重要性上有顯著差異。
二、不同服務港口的引水人對組織未來發展認知有顯著差異、對專業知識 及工作技能與人際關係及服務態度之教育訓練需求上也有顯著差異。
三、組織成員對未來發展認知與專業知識與工作技能之教育訓練需求呈現負相關。
四、環境變異認知各構面與工作自主性呈現正相關。
五、技能多樣性與人際關係與服務態度之教育訓練需求有顯著正相關。
六、組織成員對未來發展認知對人際關係與服務態度有顯著負向影響。
七、環境變異認知對工作特性有顯著的預測力。
八、工作特性在環境變異認知與教育訓練需求間具有部份顯著的中介效果。
Taiwan is a gateway for shipping transportation between Europe and Asia. For the purposes to improving the pilots’ service quality in the port and increase their total competitiveness. In this study, I apply the theory of human resource management to the pilotage. I try to find the correlation factors among perception of changing in the external environment, job characters and training needs. Otherwise, the study results could amelioration current situation when pilots’ supply-demand structure will gradually diversify pilot operation in the future. Further, the competitiveness of the ports is also can be improved.
The study utilizes questionnaires to carry out a demonstration analysis on pilots in Taiwan. 87 questionnaires were released. 66 returns are available. Some findings as follows:
一、The age of the pilots has significant difference with the importance of the job.
二、Pilots is due to service ports have perceived gap on the future organization development issue.
三、The future development perception, professional knowledge and job training are negative related.
四、The various perception of environment changing are positive related with job independence.
五、Technique diversification, personal connections are significant positive related with the needs of training.
六、The future development perception of the pilots are significant negative related with personal connections and the attitude of the service.
七、The perception of environment changing has significant prediction ability.
八、Job characters have partial significant intermediary effect between the perception of environment changing and the needs of training.
Appears in Collections:[經營管理研究所] 博碩士論文

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