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Please use this identifier to cite or link to this item: http://ir.lib.stu.edu.tw:80/ir/handle/310903100/3248

Title: Factors influencing users’ acceptance of M2000 system - the case of applying in quality management of telecommunication networks of Mobifone in Vietnam.
Factors influencing users’ acceptance of M2000 system - the case of applying in quality management of telecommunication networks of Mobifone in Vietnam.
Authors: 鄭光松
Trinh Quang Tung
Contributors: 資訊管理系碩士班
方志強(Dr. Fang, Chih-Chiang);Dr. Nguyen Thi My Loc(Dr. Nguyen Thi My Loc)
Keywords: Quality of Service, Information System, Technology Acceptance Model, Telecom Services
Quality of Service, Information System, Technology Acceptance Model, Telecom Services
Date: 2013
Issue Date: 2013-05-24 16:58:00 (UTC+8)
Publisher: 高雄市:[樹德科技大學資訊管理系碩士班]
Abstract: Vietnam Mobile Telecom Services Company (VMS) – MobiFone is the leader in mobile telephony industry in Vietnam for many years. With the target make customers happy and satisfied with MobiFone service, VMS always bring to customers new technical and utility. In recent years, the Huawei is one of the most important suppliers of critical equipment and integrated solution in terms of cost as well as techniques for VMS. In order to analyze about the quality of services, M2000 System which has been using in MobiFone Network since 2010, I focused on the internal users accepting M2000 system or not in Vietnam Mobile Telecom. The analysis result of the research will be able to help VMS to request Huawei continuously improving, updating, providing new features to the system. Accordingly, the study is interested in exploring the most successful elements regarding M2000 systems by using Technology Acceptance Model (TAM).
Appears in Collections:[資訊管理系(所)] 博碩士論文

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