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|Title: ||Assessing the factors of enterprisses’satisfaction with the tax collection activities in HaiDuong tax department, VietNam|
Assessing the factors of enterprisses’satisfaction with the tax collection activities in HaiDuong tax department, VietNam
Nguyen Thi Huong Lan
李書政；楊晴安(Shu-Cheng Lee；Chin-Ann Yang)
|Keywords: ||Customer satisfaction, Service quality, Public service|
Customer satisfaction, Service quality, Public service
|Issue Date: ||2013-05-24 16:44:47 (UTC+8)|
Taxes are a major source of state revenue. Paying taxes is not only an obligation but also responsibility of enterprises and regulated by Tax Law (follow article 4 Tax Management Laws date: 29/11/2006). Operation of the tax department is considered a Public Service Activity, therefore to improve the quality of public of the administrative units and to create the sympathy for enterprises are urgent requirements. Hai Duong Provincial Tax Department is an administrative unit responsible for collection and payment of the tax budget with businesses. So, this research is carried out to find hints about the solutions for administrative formality reform, improve the satisfaction of taxed enterprises, then, attract more and more investment capitals and increase competitiveness index with other important provinces.
The support work for taxed enterprises is a bridge between taxed businesses and tax department. This is a two way communication channel between state tax policies and the implementation of the business. The purpose of this study is to investigate the satisfaction of taxed enterprises with Hai Duong Provincial Tax Department, to assess and measure all main factors affecting taxed-enterprises’ satisfaction with the tax department and build solutions to reform administrative procedures and finally, to attract more and more local investment capital.
Research model is given after getting all colleagues’ comments and analyzing the factors affecting the satisfaction of taxpayers. The author suggested using the SERVQUAL scale, adding new element “Transparency and fairness” into the model to assess
Non-probability samples with the form of random sampling. Sample size: 200, of which 70% are domestic companies and 30% are enterprises with foreign capital investment. Method: Collect the paper questionnaire. With object are taxed enterprises at Hai Duong Provincial Tax Department.
|Appears in Collections:||[經營管理研究所] 博碩士論文|
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