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Please use this identifier to cite or link to this item: http://ir.lib.stu.edu.tw:80/ir/handle/310903100/2665

Title: Impact of Service Quality on Standard ISO/IEC 17025 Implement Process of Test Laboratories in Vietnam
Impact of Service Quality on Standard ISO/IEC 17025 Implement Process of Test Laboratories in Vietnam
Authors: 裴氏香
Bui Thi Huong
Contributors: 資訊管理系碩士班
Hsing Ya Chang( Hsing Ya Chang)
Keywords: Impact;Service quality;Test Laboratories ISO/ IEC 17025 Standard;QMS;leadership;Employee participation;process control and improvement
Impact;Service quality;Test Laboratories ISO/ IEC 17025 Standard;QMS;leadership;Employee participation;process control and improvement
Date: 2011
Issue Date: 2011-12-01 13:33:28 (UTC+8)
Publisher: 高雄市:[樹德科技大學資訊管理系碩士班]
Abstract: Standard ISO/IEC 17025 has been applied in many Testing laboratories in Vietnam as well as in Laboratories worldwide for the past years. This study aimed at assessing the impact of implementation to ISO/IEC 17025 in testing laboratories in Vietnam.

Thus, the very aim of this study is to investigate the impact of ISO/IEC 17025 application on testing performance, or simply stated, how the application of ISO/IEC 17025 can influence the internal staff and the company’s partner as well as external customers about the company’s identity, customers’ satisfaction and their loyalty to the company.

One of the key factors leading to the success implementation of Standard ISO/IEC 17025 is the internal human resources, equipment. Thus, the very aim of this study is to investigate the impact of Standard ISO/IEC 17025 application on testing performance, or simply stated, how the application of Standard ISO/IEC 17025 can influence the internal staff and the company’s partner as well as external customers about the company’s identity, customers’ satisfaction and their loyalty to the company. Besides, the thesis closely looks into the impact of Standard ISO/IEC 17025 on the testing performance of testing service, especially with a focus on the service quality of implementation. In this thesis, a sample model has been developed and suggested by conducting a survey questionnaires on employees, among 120 Testing laboratories in Vietnam, and their employees performing tests.
Appears in Collections:[資訊管理系(所)] 博碩士論文

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