|Abstract: ||Since a decade ago, to reinforce the country’s big strategy, “industrialization and modernization”, Vietnamese Government is much expected from ICT because considerable international attention has been given to the role that ICT can play in economic, social and educational change. ICT is high on education, administration and business reform agenda in Viet Nam. Viet Nam Tobacco Corporation (VINATABA) is not an exception in this trend. One of priority objectives of VINATABA’s Development Strategy 2011-2015, vision to 2020 is apply ICT for human resource management reform due to expanding its achievements after 25 years of restructuring and development as General Corporation. In VINATABA’s 2010 Plan, Microsoft Dynamics is suggested to use.
The purpose of this study is identifying difficult factors (policy, planning, budget, service, knowledge and skills of managers and staffs...) on applying Human Resource Management in Microsoft Dynamics AX in VINATABA for an effective use of the suggested software. Document review and qualitative method with in-depth interview and focus group dialogue are combined to complete the three main research tasks:
1/ Overview Government’s vision and strategy relate to ICT integration and VINATABA’s achievements and development strategy as the research rationales.
2/ Define key concepts (HRM, HRMS) and review the benefits of human resource (HR), human resource management (HRM) and human resource management system (HRMS), including competence management to organizations;
3/Conduct interview and organize focus group dialogue to explore difficult factors that can impact to ICT application, as well as the VINATABA’s leaders and managers need to recognize.
Besides “inner or subjective difficulties”, seven major difficult factors (relating to policies, planning, financial investment, IT staffs’ qualification and training, organization system and services, software tool and competence management’s knowledge and skills) are presented as findings from exploratory analysis on data. A significant gap is observed between rhetoric in policy/development strategy guidelines and practice of integration of ICT. Some appropriate recommendations/implications for effective applying the suggested software in VINATABA are given.