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Please use this identifier to cite or link to this item: http://ir.lib.stu.edu.tw:80/ir/handle/310903100/2651

Title: A Study of Citizen Satisfaction for Online Business License Registration Service in Vinh Phuc
A Study of Citizen Satisfaction for Online Business License Registration Service in Vinh Phuc
Authors: 黃文俠
Hoang Van Hiep
Contributors: 資訊管理系碩士班
Chen-Kuo Yu(Chen-Kuo Yu)
Keywords: Perceived Usefulness;Perceived Ease of Use;Perceived Information Quality;Perceived Reliability;Service Quality;e-Government;Citizen Satisfaction
Perceived Usefulness;Perceived Ease of Use;Perceived Information Quality;Perceived Reliability;Service Quality;e-Government;Citizen Satisfaction
Date: 2011
Issue Date: 2011-12-01 13:33:25 (UTC+8)
Publisher: 高雄市:[樹德科技大學資訊管理系碩士班]
Abstract: Information and Communication Technology (ICT) have recently affected strongly on every field in the society in Vietnam, and govrnment in particular. With the support of information and communications technology that more and more factors based on that have significantly improved citizen satisfaction in e-govenment. The purpose of this study is to explore and investigate empirically the relationship between perceived usefulness, perceived ease of use, perceived information quality, perceived reliability and service quality to use e-government to gather information and conduct transactions by Vinh Phuc citizens, business,... etc.
The results of data analysis have revealed that Vinh Phuc citizens perceive that the e-government system is useful, easy to use, and to some extent has a high level of information quality. The results have also showed that there is a significant positive relationship between perceived usefulness, perceived ease of use and perceived information quality and intention to use e-government service for gathering information.
Information and Communication Technology (ICT) have recently affected strongly on every field in the society in Vietnam, and govrnment in particular. With the support of information and communications technology that more and more factors based on that have significantly improved citizen satisfaction in e-govenment. The purpose of this study is to explore and investigate empirically the relationship between perceived usefulness, perceived ease of use, perceived information quality, perceived reliability and service quality to use e-government to gather information and conduct transactions by Vinh Phuc citizens, business,... etc.
The results of data analysis have revealed that Vinh Phuc citizens perceive that the e-government system is useful, easy to use, and to some extent has a high level of information quality. The results have also showed that there is a significant positive relationship between perceived usefulness, perceived ease of use and perceived information quality and intention to use e-government service for gathering information.
Appears in Collections:[資訊管理系(所)] 博碩士論文

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