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Please use this identifier to cite or link to this item: http://ir.lib.stu.edu.tw:80/ir/handle/310903100/2525

Title: Assessment of customer satisfaction on savings deposits service of Housing Development Bank in Ho Chi Minh City
Assessment of customer satisfaction on savings deposits service of Housing Development Bank in Ho Chi Minh City
Authors: 武明德
VO MINH DUC
Contributors: 金融與風險管理系碩士班
廖世仁
Keywords: Customer Satisfaction, Commercial Bank, Vietnam
Customer Satisfaction, Commercial Bank, Vietnam
Date: 2011
Issue Date: 2011-12-01 13:25:53 (UTC+8)
Publisher: 高雄市:[樹德科技大學金融與風險管理系碩士班]
Abstract: The procedure of this thesis is to analyze and evaluate the overall operational status in HD Bank deposits, and also analyze the current status of raising capital on the market today. Based on data analysis and statistical models, this thesis will find out the HDBank existence and causes of the existing weaknesses in the activity of deposits in general and the activity of raising capital in particular. These exist on the basis of topics important to offer solutions and recommendations to overcome existing and develop additional activities to other services at HD Bank service quality better.
Keywords: Customer Satisfaction, Commercial Bank, Vietnam
The procedure of this thesis is to analyze and evaluate the overall operational status in HD Bank deposits, and also analyze the current status of raising capital on the market today. Based on data analysis and statistical models, this thesis will find out the HDBank existence and causes of the existing weaknesses in the activity of deposits in general and the activity of raising capital in particular. These exist on the basis of topics important to offer solutions and recommendations to overcome existing and develop additional activities to other services at HD Bank service quality better.
Keywords: Customer Satisfaction, Commercial Bank, Vietnam
Appears in Collections:[金融與風險管理系(所)] 博碩士論文

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