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Please use this identifier to cite or link to this item: http://ir.lib.stu.edu.tw:80/ir/handle/310903100/2179

Title: Study on Evaluation User Satisfaction in E-Learning, Viet Nam
Study on Evaluation User Satisfaction in E-Learning, Viet Nam
Authors: 武明俊
Vu Minh Tuan
Contributors: 資訊管理系碩士班
Keywords: Customer satisfaction;System quality;Information quality;Service quality;Perceived usefulness;Perceived ease of use;Satisfaction;Learner E-learning efficacy
Customer satisfaction;System quality;Information quality;Service quality;Perceived usefulness;Perceived ease of use;Satisfaction;Learner E-learning efficacy
Date: 2011
Issue Date: 2011-05-26 11:17:58 (UTC+8)
Publisher: 高雄市:[樹德科技大學資訊管理系碩士班]
Abstract: E-learning is being applied widely in the areas of training around the world. In Viet Nam, there are some different E-learning systems has deployed by universities and organizations in recent years. However, studies of user satisfaction when using these E-learning system is very limited. My study developed a comprehensive model and instrument for measuring learner satisfaction with E-learning systems. The pro-cedures used in conceptualizing the survey, generating items, collecting data, and va-lidating the multiple-item scale are described. This study carefully examined evidence of reliability, content validity, criterion- related validity, convergent validity, discriminate validity, and homological validity by analyzing data from a sample of 288 adult respondents. The norms of the instrument were then developed, and the potential ap-plications for practitioners and researchers explored. Finally, this paper discusses limi-tations of the work. The empirically validated instrument should be useful to other re-searchers in developing and testing their E-learning theories.
E-learning is being applied widely in the areas of training around the world. In Viet Nam, there are some different E-learning systems has deployed by universities and organizations in recent years. However, studies of user satisfaction when using these E-learning system is very limited. My study developed a comprehensive model and instrument for measuring learner satisfaction with E-learning systems. The pro-cedures used in conceptualizing the survey, generating items, collecting data, and va-lidating the multiple-item scale are described. This study carefully examined evidence of reliability, content validity, criterion- related validity, convergent validity, discriminate validity, and homological validity by analyzing data from a sample of 288 adult respondents. The norms of the instrument were then developed, and the potential ap-plications for practitioners and researchers explored. Finally, this paper discusses limi-tations of the work. The empirically validated instrument should be useful to other re-searchers in developing and testing their E-learning theories.
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