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Please use this identifier to cite or link to this item: http://ir.lib.stu.edu.tw:80/ir/handle/310903100/1972

Title: 旅館業知識分享之研究
The Study of Knowledge Sharing
Authors: 許葆貞
Hsu Pao-Chen
Contributors: 張鐸
Chang To
Keywords: 旅館業;知識管理;知識分享
hotel industry;knowledge management;knowledge sharing
Date: 2006
Issue Date: 2011-05-26 11:07:35 (UTC+8)
Publisher: 高雄市:[樹德科技大學資訊管理研究所]
Abstract: 本論文以旅館業知識類型及知識分享方式為研究主題,透過文獻探討、專家訪談及問卷調查,瞭解旅館業知識分享的方式及其影響因素。本研究目的,包括:
1. 歸納出旅館業外場人員所需具備之知識類型及知識分享方式
2. 了解旅館業外場員工認為各類型知識最有效的分享方式
3. 提供旅館業規劃教育訓練時的參考
4. 提供旅館業建立知識分享平台時的參考
The research is based on exploring the knowledge types and knowledge sharing methods within hotel industry. An overview of the related literature, and follow up the interviews with experts, a structured questionnaire prepared by the author was completed by 111 hotel employees.
The research goals include:
1. To conclude the knowledge types and the knowledge sharing methods which the staffs of the fronts-of-house should have.
2. To understand what is the most effective method to share the knowledge as a fronts-of-house employee.
3. The research result could be a reference for the hotels making their training program in the future.
4. To build a platform for knowledge sharing which could be a useful tool for the hotels management.
The research discovered that, the traditional knowledge sharing methods, such as: “learning while doing”, “lecturing in the class” and “announcing in the meeting”, are still the most popular methods in terms of knowledge sharing. On the contract,“email (or electronic files)” and “document sign-up and spreading”, “writing the log-book” are the most unlikely been used. However, the method of “film teaching” is accepted generally by the staffs.
The result shows, a hotel which has established the platform for knowledge sharing by information science and technology, and made the interface user-friendly, could increase the frequency and the efficiency of knowledge sharing and accomplish a better achievement.
Appears in Collections:[資訊管理系(所)] 博碩士論文

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